Business Systems Analyst ServiceNow

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our Engineering team built the worlds largest cloud security platform from the ground up and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint the team has made us and our multitenant architecture todays cloud security leader with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects software engineers security experts and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

Were looking for an experienced Business Systems Analystto join our growing IT Applications team. You will be reporting to the Director IT Applications. You will be responsible for:

• Driving implementation and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
• Driving projects and integrating ServiceNow with external systems using REST/SOAP APIs Integration Hub and Spokes
• Designing and delivering ServiceNow Performance Analytics dashboards reports and KPIs following ITSM best practices
• Working in ServiceNow platform experience ITSM HR and Security modules
• Working in ITOM modules such as Event Management Orchestration or Operational Intelligence with CMDB and Asset Management

What Were Looking for (Minimum Qualifications)

• Must have 7 years of experience implementing configuring and administering SaaS business systems for a software company with at least 5 years in ServiceNow experience
• Bachelors degree or equivalent experience
• Experience with SLDC methodologies like Agile Kanban Scrum Scaled Agile
• Proficient with the ServiceNow platform and experienced with project tracking and collaboration tools (e.g. JIRA Confluence or similar)
• Consulting Experience in ITOM ( including cloud environments such as AWS Azure Google Cloud) IRM CMDB TPRM Or AIOps is highly preferred

What Will Make You Stand Out (Preferred Qualifications)

• ServiceNow Administrator or ServiceNow ITSM Implementation Specialist Certification
• ITIL V3 or V4 certification ServiceNow ITOM Implementation Specialist ServiceNow CSM Implementation Specialist Micro-Certification - Performance Analytics
• Good knowledge of the ServiceNow UX Capabilities including mobile and ServiceNow Employee Center portal and familiarity with AI-driven features in ServiceNow such as Predictive Intelligence Now Assist and related automation technologies

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.