Job Description:

About the Role:
As a member of the Tech-Ops Team you will be responsible for working with various customer stakeholders (both Business and IT stakeholders). This is a very customer focused hands-on role where the Tech-Ops team are expected to work on customer issues and developments as well as collaborate with other functional and technical consultants both within the dedicated Jazz team and across the wider NDBS Managed Services organization.

The ideal candidate will have a background in providing support for SAP Logistics as well as demonstrable skills in managing multiple stakeholders through a mix of communication methods.
You will act as an ambassador for the NDBS Tech Ops team providing the customer team will a central point of contact for operational issues and support.

Key Responsibilities:
Provide a high level of 2nd & 3rd line advisory and consultative support to the Jazz customer stakeholder community.
Collaborate on activities across the Tech Ops team working with colleagues to identify and resolve blockers and impediments.
Establish and maintain a good working knowledge of Jazz IT Service Management processes and governance requirements
Own issues and developments on behalf of the customer and manage these through the service lifecycle with own team.
Analyse configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable
Strong communicator; work closely with Jazz and internal NDBS stakeholders keeping all parties up-to-date with progress of key deliverables and key metrics.
Problem solving use own initiative to identify and implement solutions and opportunities.

Required Skills & Qualifications:
Experienced SAP Supply Chain consultant with exposure to MRP planning PPDS and how the two products are used in conjunction with required master data.
Previous experience in triaging SAP incidents and liaising with end users to identify and resolve issues.
Good communication skills including liaison with various stakeholders via video calls and Emails
Experience of working in regulated environments (e.g. pharmaceutical) and conforming to set policies for producing and maintaining documentation.
Exposure to functional and UAT testing activities.
Documentation skills: - including functional specifications test scripts business process instructions and understanding the importance of version control.
A strong ability to understand business processes and design appropriate solutions.
Demonstrable experience of maintaining technical knowledge / learning new skills.
Proven ability to work with customers to provide robust end-to-end business solutions.

Good to Have (Optional):
Good understanding of GXP requirements
Exposure to Service Now IT Service Management tool
Experience in providing training to end users who have a limited exposure to SAP systems
Previous experience of Change Management processes in a regulated environment

We transform. SAP solutions into Value

For any questions related to Job Description you may connect with below specified contact from Recruiting.

Recruiter Name:Mrunali Ghodke

Recruiter Email ID:

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.