Operations Manager, Expert Insights ECS

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

Location: Hybrid Chicago IL

Reports to: Director Expert Insights - ECS

About the Team:

At Tegus by AlphaSense we work directly with some of the worlds most well-respected institutional investors corporations and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent have a strong work ethic and make decisions with our customers top of mind. Join a dynamic and results oriented team responsible for overseeing the day-to-day operations of our Expert Call Services.

About the Role:

The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced high energy and collaborative Operations Manager will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling AlphaSense values and culture in their team.

What Youll Do:

• Develop manage and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
• Interview hire and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports conduct 1:1s and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.

Who You Are:

• 2 years of experience client service responsibilities and 2 years of experience in people management.
• Ability to effectively train coach and mentor a team to ensure delivery of world-class service.
• Exceptional communication and interpersonal skills capable of building relationships at all levels.
• Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
• Undergraduate with a bachelors degree preferred.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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