Workplace Experience Ambassador

O'Fallon, MO - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Workplace Experience Ambassador JLL

What this job involves: As a Workplace Experience Ambassador at JLL you will deliver exceptional client experience every day through enhanced engagement proactive communication and high-touch service within a select portfolio of properties. This role combines your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment while implementing the experience program at the clients site. Youll increase the level of engagement and partnership between JLL service partners and clients to provide superior service delivery while enhancing your individual personal and professional skills through meaningful client interactions.

What your day-to-day will look like:

Primary Responsibilities:

Serve as initial point of contact for all client employee inquiries issues troubleshooting and feedback related to workplace services

Connect with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions

Positively impact the care and comfort of client employees and guests through exceptional service delivery

Front Desk Responsibilities:

Enthusiastically welcome guests while anticipating their needs and assisting with arrivals departures and office orientations

Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion

Demonstrate confidence professionalism responsiveness and exceptional customer service skills throughout all interactions

Actively monitor and maintain front desk lobby and surroundings to ensure safe clean organized environment reflecting brand standards

Execute badging process for employees visitors and third-party providers with accuracy and efficiency

Ensuring Exceptional Service:

Build meaningful lasting relationships with client employees and guests through consistent engagement

Maintain visible engagement and workplace presence spending minimum two hours daily welcoming employees at reception or entrances

Walk floors to ensure workspaces (offices desks conference rooms mailrooms pantries) are stocked and maintained

Receive and respond to all requests or issues within one day including personal follow-up to ensure satisfaction

Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements

Work with key account and client stakeholders to organize host and operationalize engagement events

Identify potential risks and escalate appropriately to prevent privacy breaches security incidents or operational disruptions

Required Qualifications:

High School diploma or GED required

Minimum 2-3 years experience in hospitality management

Ability to work with clients at all levels of organization

Strong vendor management experience

Excellent communication and listening skills

Initiative responsibility flexibility and leadership capabilities

Strong analytical skills for service performance assessment

Proficiency in Windows-based office software including Microsoft Office Word Excel PowerPoint and Outlook

Preferred Qualifications:

Experience implementing experience programs in corporate environments

Background in continuous improvement and innovation initiatives

Knowledge of business intelligence tools and best practices development

Understanding of service level agreements and performance metrics

Experience with event coordination and administrative support

Location: Onsite - OFallon MO

Estimated compensation for this position:

51000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

On-site OFallon MO

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...