Customer Support Representative (CVSJP)

Cumberland, WI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Support Representative
Job Location: Cumberland RI 02864
Job Duration: 5 months extension
Hours: Full Time (8:30 am - 5 pm; Monday to Friday)

REMINDER: The position is onsite and needs to be local. The position requires the candidates in office and will need to be local

Prescreen- Please have the following on the top of each resume:

Understands the job is on site. Cumberland RI
Has reliable transportation
Add their location to top of resume

Experience:

Support for / RX Records responsible for providing concise patient and prescription information in accordance with HIPAA.
Call center environment but they will not be taking any calls for this assignment; it is more of a support role.

Job Description:

Data entry; accounting and disclosure application (internal system) - candidate will trained on the internal system hands on training
Opening mail
Organizing correspondents
Entering receipts into systems
No customer contact
Should have good data entry skills
Able to work independently with little supervision
Able to multi-task

Job Duties:

Knowledge of Medicare Medicaid and 3rd party vendors is a plus.
The primary responsibilities are to verify insurance coverage for potential new clients.
Additionally this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer services to patients healthcare professionals and insurance carriers.
This role will require an understanding of insurance concepts including drug cards major medical benefits and per diem coverage as well as knowledge of government and patient assistance programs. Strong attention to detail and proven analytic and problem solving.

Experience:

Minimum of 1 year in a customer service or call center environment (call center type environments preferred if doctors office then anything below managing 75 calls/day would not translate to similar environment).
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
Computer experience is required with proficiency in Microsoft Outlook Word and Excel.
Basic alpha number data entry skills with attention to accuracy and quality is essential.
Intermediate math skills are required with attention to detail and quality essential.
Experience in a health care setting or insurance industry is a plus including knowledge of basic insurance and third party terms and medical terminology.
Ability to work with people in a team environment while meeting individual performance goals.
Must be able to read and interpret policies procedures and instructions.
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Position Summary:

Tasks for Customer Service Rep can differ per location:
Effective delivery of company products and services (40%)
Responds to telephone inquiries and orders from homecare patients and referral sources.
Provides information on equipment supplies and services. Determines the best method for providing services.
May assist walk-in patients with the selection of equipment supplies and services.
Timely processing/facilitation of patient orders (30%)
Processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry accounts receivable and delivery of the order placed.
May perform data entry.
Distributes copies of paperwork to appropriate personnel.
May assist with the processing of billing paperwork.
Effective coordination of patient services/supplies (10%)
Coordinates the delivery set-up and pick-up of equipment supplies and services with appropriate personnel.
Ensures deliveries and set-ups can be arranged in a timely manner.
Appropriate documentation (10%)
Accurately maintains files of all patient account profile information and referral source data.
Customer satisfaction (10%)
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

Education:

High School diploma or GED

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Job Title: Customer Support Representative Job Location: Cumberland RI 02864 Job Duration: 5 months extension Hours: Full Time (8:30 am - 5 pm; Monday to Friday) REMINDER: The position is onsite and needs to be local. The position requires the candidates in office and will need to be local Prescr...

Understands the job is on site. Cumberland RI
Has reliable transportation
Add their location to top of resume

Experience:

Support for / RX Records responsible for providing concise patient and prescription information in accordance with HIPAA.
Call center environment but they will not be taking any calls for this assignment; it is more of a support role.

Job Description:

Data entry; accounting and disclosure application (internal system) - candidate will trained on the internal system hands on training
Opening mail
Organizing correspondents
Entering receipts into systems
No customer contact
Should have good data entry skills
Able to work independently with little supervision
Able to multi-task

Job Duties:

Knowledge of Medicare Medicaid and 3rd party vendors is a plus.
The primary responsibilities are to verify insurance coverage for potential new clients.
Additionally this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer services to patients healthcare professionals and insurance carriers.
This role will require an understanding of insurance concepts including drug cards major medical benefits and per diem coverage as well as knowledge of government and patient assistance programs. Strong attention to detail and proven analytic and problem solving.

Experience:

Minimum of 1 year in a customer service or call center environment (call center type environments preferred if doctors office then anything below managing 75 calls/day would not translate to similar environment).
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
Computer experience is required with proficiency in Microsoft Outlook Word and Excel.
Basic alpha number data entry skills with attention to accuracy and quality is essential.
Intermediate math skills are required with attention to detail and quality essential.
Experience in a health care setting or insurance industry is a plus including knowledge of basic insurance and third party terms and medical terminology.
Ability to work with people in a team environment while meeting individual performance goals.
Must be able to read and interpret policies procedures and instructions.
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Position Summary:

Tasks for Customer Service Rep can differ per location:
Effective delivery of company products and services (40%)
Responds to telephone inquiries and orders from homecare patients and referral sources.
Provides information on equipment supplies and services. Determines the best method for providing services.
May assist walk-in patients with the selection of equipment supplies and services.
Timely processing/facilitation of patient orders (30%)
Processes telephone orders by preparing patient paperwork.
Verifies insurance and/or other method of payment.
Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry accounts receivable and delivery of the order placed.
May perform data entry.
Distributes copies of paperwork to appropriate personnel.
May assist with the processing of billing paperwork.
Effective coordination of patient services/supplies (10%)
Coordinates the delivery set-up and pick-up of equipment supplies and services with appropriate personnel.
Ensures deliveries and set-ups can be arranged in a timely manner.
Appropriate documentation (10%)
Accurately maintains files of all patient account profile information and referral source data.
Customer satisfaction (10%)
Resolves patient complaints by identifying problems and coordinating appropriate corrective action.