Help Desk Analyst

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

IT Support Consultant (Remote Denver CO Residents Only) Qualifications

Bachelors degree or equivalent professional experience
Strong background in:
- Help Desk / IT Support
- Customer Support & Customer Service
- Active Directory
- Computer Networking
- Troubleshooting & Analytical Skills
Experience with imaging deployment and desktop support
GHOST 8.0 experience required; FOG experience is a plus

Position Summary

This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware software and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.

The position includes statewide support for:

2800 desktops
100 laptops
400 networked multifunction devices and printers
across multiple Colorado locations.

Duties & Responsibilities Desktop Support & Imaging

Perform extensive imaging and deployment of desktops and laptops
Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
Rebuild systems and reconfigure user-specific settings

Software & System Support

Install update and maintain software of moderate complexity
Configure and install terminal emulation tools for host system access

Networking & Infrastructure Support

Assist with installation modification and maintenance of network components
Support LAN environments and troubleshoot basic networking issues
Support system hardware/software upgrades and enhancements

Customer & Vendor Interaction

Provide exceptional customer service while troubleshooting issues
Communicate and coordinate with vendors to resolve technical problems
Respond to technical concerns both remotely and on-site as needed

IT Support Consultant (Remote Denver CO Residents Only) Qualifications Bachelors degree or equivalent professional experience Strong background in: Help Desk / IT Support Customer Support & Customer Service Active Directory Computer Networking Troubleshooting & Analytical Skill...