Customer Representative 30 per Hour
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Opportunity
We are a dynamic client-focused firm operating at the forefront of the Canadian customer service sector dedicated to delivering service excellence. This is a thrilling fully remote opportunity crafted for individuals who excel at providing exceptional support and nurturing strong customer relationships within a flexible decentralized work environment. We provide comprehensive training for every new hire meaning no prior experience is necessary. This is an ideal part-time role for students or anyone seeking flexible employment.
Role & Responsibilities
Frontline Support: Deliver prompt highly professional support across multiple channels (phone email and chat) ensuring information accuracy and maximizing customer satisfaction.
Issue Resolution: Efficiently troubleshoot and resolve customer concerns acting as a positive ambassador for our brand image.
Data & Feedback: Maintain meticulous detailed records of all customer interactions within our CRM systems and provide actionable feedback for continuous service improvement.
Team Collaboration: Work seamlessly with team members and other departments to streamline communication and collectively solve complex customer challenges.
Quality Adherence: Consistently adhere to established service protocols and quality standards delivering reliable and dependable support.
Value Enhancement: Proactively identify chances to elevate the overall customer experience and suggest relevant upsell opportunities when appropriate.
Skills & Qualifications
Must-Have:
Communication Mastery: Strong proficiency in both verbal and written communication.
Problem-Solving: Excellent foundational problem-solving abilities to effectively navigate and resolve a wide range of customer issues.
Technical Comfort: Basic computer proficiency and the ability to quickly adapt to new software.
Preferred:
Service Background: Proven experience in a customer service or support role particularly within a remote setting.
Canadian Market: Experience successfully serving or understanding a diverse Canadian customer base.
Tool Familiarity: Familiarity with multi-channel support platforms and standard remote working tools.
Benefits & Culture Highlights
Flexible Work: Enjoy a highly flexible fully remote working arrangement that truly supports a healthy work-life balance.
Growth Culture: Join a supportive innovative team with clear pathways and opportunities for career advancement.
Continuous Development: Access ongoing professional development resources and continuous training to sharply enhance your service skills.
Required Skills:
customer serviceskillscustomercustomer communicationtraining
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
