Franchise Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Takealot Fulfilment Solutions (TFS) a division of Takealot Online (RF) (Pty) Ltd is looking for a highly talented Franchise Manager to join our team in Cape Town.
Join Our Mission at Takealot Fulfilment Solutions We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30 million orders annually empowering businesses and driving economic growth.
Who Were Looking For:
Innovative ambitious individuals ready to shape the future of e-commerce logistics. At TFS Uniquely You meets Powerfully Us where your individuality strengthens our collective TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.
a leading South African online retailer is looking for a highly talented Franchise Manager to join our Takealot Delivery Team in Cape Townreporting to the Regional Franchise Operations Manager (Coastal).
We are a young dynamic hyper growth company looking for smart creative hard-working people with integrity to join us. We offer a market related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
- Assisting in the setting up of SOPs for all clients across the delivery platform
- Constantly monitor and upgrade SOPs where necessary
- Assist with the training and set up of new Franchises
- Train SOPs at a Franchisee level
- Monitor manage and maintain the required Franchise service levels
- Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
- Set and manage KPIs at Franchise level
- Regular audits to assess and measure process and execution performance
- Local travel in and around an allocated region as well as traveling to allocated regional hubs quarterly
- Driving the company policies procedures and brand standards through regular auditing processes
- Train and guide Franchisees towards improved business operations act as a consultant to the Franchisee to drive business improvement and success
- Assist Franchisees in the training of their employees
- Monitoring and measuring hub performance and productivity against their required Service Level Agreements through system checks and reporting analysis
- Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
- A Franchise Manager must be the protector of the brand at all times working towards brand recognition and business growth
Attributes required:
- High energy self-starter
- Execution bias
- Understand how technology works for business
- Project Management
- System and process orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Strong analytical and critical thinking ability to use data to make informed decisions identify the root cause and resolve problems
- Comfortable with change and an excellent team player
- Low on ego high on delivery and execution
- Organization and sound communication will be key success factors of a Franchise Manager
Minimum qualification and experience requirements:
- Matric (grade 12) certificate or similar
- 3 years top management experience
- Microsoft Office experience in word excel and PowerPoint
- Training experience will be beneficial
- Operational experience managing national or regional operations
- Previous hospitality/retail Franchise working experience will be advantageous
- Previous experience in the logistics industry is not required
- Proven track record in delivery and execution
- IT or tech savvy will be advantageous
Why Join TFS:
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
At TFS your growth is our growth. Youll be joining a team powered by Takealot Groups core values.
More than just a job we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable scalable solutions that make a difference across South Africas e-commerce landscape.
Required Experience:
Manager
Key Skills
- Business Development
- Restaurant Experience
- Sales Experience
- Design Controls
- HIPAA
- Management Experience
- Computer Literacy
- Next Generation Sequencing
- Smartsheet
- Guest Services
- Kickboxing
- Supervising Experience
About Company
South Africa's leading online store. Fast, reliable delivery to your door. Many ways to pay. Shop anything you can imagine: TVs, laptops, cellphones, kitchen appliances, toys, books, beauty & more. Shop the mobile app anytime, anywhere.
