General Manager

Boardroom Appointments

Job Location:

Johannesburg Metropolitan Municipality - South Africa

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

GENERAL MANAGER

ROLES & RESPONSIBILITIES

Overview

The general manager will report directly to the CEO.
Manage the daily operations of the restaurant and deli including bakery and takeaway section.
Ensure excellent customer service efficient operations and profitability.

Operations management

Oversee daily restaurant and deli operations
Ensure smooth flow of service in the sit down area bakery and takeaway section
Monitor inventory and oversee ordering of supplies as needed
Oversee staff scheduling to meet operational needs and minimize overtime
Implement and maintain operational procedures

Financial management

Track control and report on costs through Marketman inventory manager
Track sales discounts comped items
Prepare financial reports.

Staff management

Post ads and filter possible staff for review
Oversee interviewing training and supervision of staff
Conduct performance evaluations
Foster a positive work environment and company culture
Resolve staff conflicts and issues

Customer experience

Ensure high levels of customer satisfaction
Report on and address customer complaints and feedback
Maintain a clean and welcoming environment
Check and report on online reviews

Compliance and admin

Ensure compliance with health and safety regulations
Maintain accurate records
Handle administrative tasks related to operations
Implementing systems and procedures relating to health and safety

General upkeep

Oversee maintenance of restaurant equipment and facilities
Schedule repairs and maintenance as needed
Ensure cleanliness and organization of the restaurant and deli
Manage relationships for maintenance services

GENERAL MANAGER ROLES & RESPONSIBILITIES Overview The general manager will report directly to the CEO. Manage the daily operations of the restaurant and deli including bakery and takeaway section. Ensure excellent customer service efficient operations and profitability. Operations management...