Service Support Lead

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Location: Remote (South Africa) / Cape Town
Department: Service Support
Employment Type: Full-time

About the Role

The Service Support department plays a crucial role in ensuring the successful delivery of NSCs customer services. We design and manage the support infrastructure that underpins each customer contract coordinating with internal stakeholders to ensure all systems processes and data are aligned for seamless service execution.

We are seeking a Service Support Lead responsible for administrative purchasing and data management activities. This position requires an organised and detail-oriented professional with strong analytical capabilities.

Responsibilities

Manage complex administrative and purchasing processes related to customer support services.
Liaise with vendors to obtain quotes raise and receive purchase orders and ensure financial accuracy.
Maintain and analyse service-related data to identify gaps inconsistencies and improvement opportunities.
Produce and maintain detailed Excel reports to support internal and client-facing operations.
Collaborate closely with internal departments including Sales Service Desk Finance Client Services and Logistics to ensure service readiness and operational efficiency.

Qualifications

Proven experience in a dynamic administrative purchasing or operations role within a commercial or corporate environment.
Strong commercial acumen with the ability to understand budget constraints assess cost-effectiveness and make sound margin-conscious decisions.
Advanced Excel skills (data management reporting formulas).
Excellent attention to detail and ability to manage multiple priorities in a dynamic environment
Strong interpersonal and communication skills with a proactive solution-oriented mindset.
Comfortable working both independently and collaboratively in a remote setup.

Desirable Skills

Experience with vendor management and purchasing systems.
Familiarity with business process improvement or data analysis
Previous experience within a similar service-driven organisation.

Overview Location: Remote (South Africa) / Cape TownDepartment: Service Support Employment Type: Full-timeAbout the RoleThe Service Support department plays a crucial role in ensuring the successful delivery of NSCs customer services. We design and manage the support infrastructure that underpins ea...