Inquiries and Decisions Officers
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Job Summary
2-3 Months Contract with a Local Authority
Summary
- This role is designed to deliver a high-quality homelessness service by assessing applications conducting inquiries and making statutory decisions under homelessness legislation. The position emphasizes the Homelessness Reduction Act 2017 focusing on prevention and providing empathetic trauma-informed support to vulnerable individuals and families.
Responsibilities
- Assess homelessness applications (singles and families) and make decisions in accordance with legislation case law and council policy.
- Clear backlog of pre-existing applications and ensure timely decisions.
- Provide a responsive customer-focused service that is trauma-informed and empathetic.
- Participate in case conferences with internal teams (Adult Social Care Childrens Services MARAC hospitals) and external agencies.
- Support council initiatives for vulnerable groups (rough sleepers refugees domestic abuse survivors LGBTQ care leavers).
- Ensure safeguarding responsibilities for adults and children are met at all times.
- Develop effective partnerships with internal departments and external agencies (RSLs advocacy services prisons hospitals probation health services).
Essential Experience Required
- Experience working with vulnerable individuals in housing health or social care within a diverse urban environment.
- Proven experience conducting homelessness assessments and making decisions on complex cases.
- Experience delivering services empathetically and through a trauma-informed approach.
Essential Qualifications Required
- Relevant experience in housing or homelessness services (essential).
- Professional qualification in housing or related field (desirable).
Additional Information
- Working hours: 35 hours per week
- DBS required.
The role closes soon apply ASAP.
Required Skills:
Responsibility for the assessment enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Councils decision in relation to their application.
Required Education:
Responsibility for the assessment enquiries and main duty decisions (singles and families) with particular reference to assisting people under the relevant homelessness legislation and informing them of the Councils decision in relation to their application.
Company Industry
IT Services and IT Consulting
Key Skills
- IT Help Desk
- Business Management
- Application Development
- Faculty
- HTML
