Client Success Manager

Canterbury - UK

Monthly Salary: £ 35000 - 45000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

TPF Recruitment are delighted to be partnering with a well-established Accountancy Practice in Canterbury who are looking to appoint a Client Success Manager to join their expanding team.

Job Description

Our client is seeking a full-time Client Success Manager to join their newly created Growth team. This is a fantastic opportunity for a motivated individual to take ownership of developing and strengthening existing client relationships ensuring high levels of satisfaction retention and revenue growth through effective cross-sell and upsell strategies.

The Role

Working closely with the Chief Growth Officer (CGO) you will play a key role in driving client engagement and supporting the firms strategic ambitions. Responsibilities will include but are not limited to:

Identifying opportunities to broaden service usage within existing client portfolios through targeted cross-selling and upselling.
Creating and managing Partner-led upsell workstreams to deliver against key growth objectives.
Collaborating with the marketing team to design and implement service-specific upsell campaigns.
Working alongside marketing to develop compelling client success stories and referral initiatives.
Supporting additional projects or responsibilities as required to contribute to the firms overall strategy.

Requirements

We are looking for someone who can demonstrate:

Proven experience in client relationship management ideally within accountancy or professional services.
Strong interpersonal and communication skills with the ability to build trust and long-term client partnerships.
Excellent project management capabilities.
Strong commercial awareness and a solid understanding of professional services offerings.
Proficiency with CRM systems and client data management.

Benefits

35000 - 45000 dependent on experience and background negotiable.
A highly competitive benefits package is also on offer.
Flexible/ Hybrid working.
Parking
Please apply for the vacancy or contact Luke Harrison for a confidential conversation.
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