Bilingual Customer Service Representative – Insurance (WTL, ON)

Halifax - Canada

Monthly Salary: $ 24 - 24

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Date: January 12 2026

Bilingual Customer Service Representative Insurance

Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts strong team culture and potential for permanent conversion.

What is in it for you:

Hourly salary of $24.96.

Hybrid model: Work on-site Tuesdays Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays.

Candidates may also choose to work full-time in the office if preferred.

Standard schedule: 37.5 hours per week full-time position.

Shift times vary between 9:00 AM and 9:00 PM AST Monday to Friday with rotating weekly schedules to accommodate clients across Canadian time zones.

Training schedule:

Training lasts 9 weeks including a nesting period.

Training hours are from 9:00 AM to 5:00 PM AST Monday to Friday.

Following training candidates transition to regular rotating shift schedules.

Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.

Responsibilities:

Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.

Provide accurate and timely information regarding group insurance plans products and services.

Navigate multiple systems and tools to research and resolve client inquiries efficiently.

Demonstrate empathy professionalism and excellent interpersonal skills during every interaction.

Collaborate with team members and maintain a positive customer-first attitude.

Participate actively in a 9-week paid training program (including nesting period) to ensure success.

Maintain a secure private and distraction-free remote workspace as part of hybrid setup.

Adhere to rotating weekly schedules to support clients in various time zones across Canada.

Follow confidentiality protocols and data protection practices in every aspect of the role.

Meet key performance indicators and contribute to a high-performing inclusive team.

What you will need to succeed:

High school diploma required. Post-secondary education is considered an asset.

1 year of experience in customer service preferably in a contact center retail or service industry.

Comfortable working in a fast-paced changing environment.

Excellent problem-solving and decision-making abilities.

Strong communication and interpersonal skills.

Demonstrated ability to learn and apply new information quickly.

Familiarity with Microsoft Office applications (Outlook Teams etc.) and multitasking across systems.

Experience in insurance group benefits or financial services is a strong asset.

Previous experience using Salesforce is considered an advantage.

Bilingual in English and French to support clients in both languages.

Excellent written and verbal communication skills.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Start Date: January 12 2026Bilingual Customer Service Representative InsuranceExciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadia...