Student Success Assistant
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Job Summary
About The Team
The Student Success Assistant supports the broader Student Success Team in enhancing student transition progression and achievement across the lifecycle for both domestic and international students. The role also contributes to university-wide initiatives that improve graduation outcomes for undergraduate and postgraduate coursework students whether studying onshore or online.
Your New Role!
This casual entry-level role provides frontline support to current students offering course information guidance on university processes and referrals to support services. Under the guidance of a Student Success Advisor the assistant delivers pastoral care and conducts outreach to individuals and cohorts needing extra support to succeed in their studies.
Your key responsibilities will include
Provide in-person phone and online advice on course planning enrolment university processes support services visa compliance (for international students) and strategies for academic success
Under guidance from a Student Success Advisor offer pastoral care and conduct outreach to at-risk students including large-scale campaigns during key academic periods
Triage student queries escalate complex cases maintain course materials log interactions and support initiatives that enhance student success and experience
Please refer to the Position Description for further details.
What We Offer You!
This Casual position attracts a remuneration of $45.95 50.36 per hour inclusive of 25% casual loading plus 12% employer superannuation contributions.
Youll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI) awarded in 2025 reflects our commitment to LGBTIQA inclusion equity and creating a safe welcoming environment for all. We strive to be the university of choice for First Nations peoples honouring Indigenous knowledge. Sustainability is central to our community and guided by clear confident leadership we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.
As well as the flexibility to maintain a work life balance our staff enjoy a vibrant natural campus with world-class facilities along with a variety of benefits including:
Periodic salary increases between 1 July 2025 to 1 July 2026 totalling an 6% increase!
Flexible work arrangements
Cultural Load and allowance - providing up to $8944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
Indigenous Language Allowance
Salary packaging options such as purchasing leave gym membership car parking permit
Employee Assistance Program
On-campus services and facilities such as a Childcare Centre Gym Vet Hospital and Chiropractic Clinic
For further information check out our benefits and services page!
Join us!
Please apply online via the Apply Now button along with submitting the following documents to support your application -
A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
Your most recent resume (CV)
What youll bring to the role:
Minimum 6 months in customer-focused role with a strong ability to understand and meet client needs
Successful completion of first-year undergraduate studies at Murdoch University or a completed undergraduate degree from another institution
Effective interpersonal and communication skills with the ability to work independently and collaboratively
Strong organisational skills ability to prioritise tasks meet deadlines and maintain accuracy
Proficient in word processing spreadsheet and database software
Please note the successful candidate will be required to have a valid working with children check or the ability to register for one in accordance with the Universitys Criminal Record Screening Procedure and Employee Background Checks Procedure.
Applicants should refer to the Position Description for further details on the work requirements duties skills and experience for this role. Applications sent by post or email will not be accepted.
Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.
Contact Us
For enquiries about the opportunity on offer please reach out to Sarah Chapman. Student Success Team leader and quote JR104453 as the reference.
Applications Close on Monday 1 December 2025 (11:59pm AWST)
The University reserves the right to withdraw this advertisement at any time.
Murdoch University acknowledges the different perspectives skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples women people with disability people of CaLD background and people of diverse genders to apply for this important position.
Murdoch University values workplace diversity promotes inclusion and strongly encourages applications from Aboriginal and Torres Strait Islanders women and individuals with disability. Applicants who have support or access requirements are encouraged to advise this at the time of their application to ensure appropriate assistance is provided throughout the recruitment process.
Key Skills
- Anti Money Laundering
- Access Control System
- Catering
- Assessment
- Communication
About Company
Murdoch was the second university established in Perth, Western Australia and has achieved a five-star rating for overall satisfaction, inclusiveness and employability by the QS Stars Assessment 2024, placing it among some of the leading universities in the world.
