Client Onboarding & Maintenance Supervisor
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are hiring a Client Onboarding Supervisor to join us here at CMC this pivotal role youll oversee the full client onboarding journey ensuring accuracy compliance and excellence at every stage. Youll lead a talented team of KYC professionals drive process improvements and collaborate across global regions to deliver a seamless onboarding experience that upholds CMCs high standards and regulatory obligations.
What Youll Do
- Own theend-to-end new client account opening process ensuring all documentation is accurate and compliant with KYC AML sanctions and appropriateness requirements.
- Implement and maintainbest-in-class customer data management ensuring completeness and accuracy across internal and external regulatory frameworks (FATCA/CRS US QI MiFID EMIR etc.).
- Collaborate withAsia-Pacific onboarding servicesand other regional teams to drive consistency and efficiency in onboarding practices across jurisdictions.
- Manage internal stakeholder relationships resolve escalations and identify opportunities for process improvement.
- Act as theprimary escalation pointfor complex onboarding issues and client queries.
- Support and coach KYC Analysts fostering a high-performance culture and open communication environment.
- Assess customer risk review documentation and identify potential financial crime risks escalating findings appropriately.
- Contribute to thedevelopment and maintenance of KYC procedures ensuring compliance with evolving regulatory standards.
- Demonstrate a strong understanding oflegal entity structuresincluding corporates funds partnerships and trusts.
- Support the Team Manager in day-to-day operations and decision-making when required.
- Maintain ongoing professional development through relevant training and regulatory updates.
What Youll Bring
- 3 years experienceleading KYC or client onboarding teams.
- 2 yearsin a KYC supervisory or team lead capacity.
- Strongmulti-jurisdictional knowledgeof KYC/AML regulations and experience managing onboarding processes across different legal environments.
- Expertise inPEPs sanctions and adverse media screening as well as familiarity withMiFID categorisationsand suitability/appropriateness requirements.
- Excellent understanding ofcomplex legal entity structuresand end-to-end KYC processes.
- Knowledge of regulatory bodies such asASIC FCA DFSA BaFIN BMA and OSC.
- Experience with systems such asPega Salesforce or similar CRM/workflow tools.
- Strong analytical investigative and problem-solving skills with meticulous attention to detail.
- Excellent written and verbal communication skills and the ability to engage effectively with stakeholders at all levels.
- Proficiency inMS Officeapplications and the ability to meet deadlines and performance targets.
- Resilience adaptability and a proactive self-motivated attitude.
Why Join Us
- Opportunity tolead and shapea growing KYC/onboarding function.
- Exposure tomulti-jurisdictional regulatory frameworksand complex client structures.
- A culture that valuescollaboration professional growth and innovation.
- Competitive salary and benefits package.
- Continuous learning opportunities and support for yourcareer development.
About Us
Since launching in 1989 CMC Markets (CMC) has become one of the worlds leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.
CMC offers an award winning online and mobile trading platform enabling clients to trade up to 10000 financial instruments across shares indices foreign currencies commodities and treasuries through contracts for Australia the Group also offers stockbroking services.
CMC is committed to recruiting developing retaining and motivating exceptional people who are talented innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Groups ongoing and future success. This is achieved through embedding the Groups values throughout the workforce as well as offering competitive rewards and benefits.
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender sexual orientation marital or civil partner status gender reassignment race colour nationality ethnic or national origin religion or belief disability or age.
Required Experience:
Manager
Key Skills
- Robotics
- HVAC
- Packaging
- CMMS
- Maintenance Management
- Property Maintenance
- OSHA
- Maintenance
- Painting
- Programmable Logic Controllers
- Supervising Experience
- Troubleshooting
About Company
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