Guest Experience Attendant

Nestled in the heart of the Snowy Mountains Oaks Lake Crackenback Resort is seeking enthusiastic and guest-focused Casual Guest Experience Attendants to join our dedicated team.

In this role youll be the welcoming face of the resort delivering warm attentive service that enhances every guests stay. From assisting with check-ins and providing local recommendations to supporting general guest enquiries youll help create memorable experiences in one of Australias most stunning alpine destinations.

Key Responsibilities:

• Deliver exceptional service across reception and guest-facing areas
• Assist with check-ins check-outs and general enquiries
• Provide guests with helpful information about the resort and local area
• Respond promptly and professionally to guest needs ensuring a positive experience
• Support the operational team with administrative tasks as required
• Maintain a high standard of presentation across guest areas

Qualifications :

• A warm friendly and professional approach
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Previous experience in hospitality tourism or customer service (preferred but not essential)
• Availability across a flexible roster including weekends and peak resort periods

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Casual