CASINO ASSISTANT MANAGER

The Casino Assistant Manager provides direct and general supervision to games staff in order to ensure effective and efficient gaming operations. They also create and ensure dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers. This position is responsible for learning the various policies and procedures required of the Table Games Manager position.

The Casino Assistant Manager:

• Delivers internal and external guest service the Boyd Way by always exhibiting a friendly and approachable demeanor. This includes being polite and courteous when speaking with guests and team members. 
• Looks for and acts upon opportunities to assist guests and team members by being prepared with the knowledge and skill required to be responsive to guests and team members needs and questions.
• Hires trains develops evaluates and leads team members in such a manner to maintain a positive employee relations culture. Recommends wage increases promotions demotions discipline and other employment actions for team members.
• Motivates and supervises staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.  
• Oversees the development of daily schedules and monitors staffing levels to ensure that games and tables are adequately staffed for each shift arranging for staff rotations and breaks and locating substitute employees as necessary. Relays work assignments to table personnel through the use of road maps and other methods of job assignments.
• Opens and closes games to provide for optimal labor efficiency and customer service.
• Assists in establishing and implementing gaming policies procedures and standards to assure security and integrity of table games and promoting gaming practices consistent with gaming regulations.
• Maintains through supervision and direct observation a continuous awareness of all Table Games activity; Reports any suspected irregular or illegal gaming practices to the Table Games Manager VP of Casino Operations Security Surveillance and Indiana Gaming Commission to maintain the integrity of the gaming tables.
• Maintains knowledge of the status of all assigned games with respect to player limits special customers gains/losses and dealer performance.
• Creates an atmosphere that induces guests to have Belterra Casino as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Monitors Table Games performance and performs data analysis as appropriate for the purpose of optimizing profitability and reducing costs.
• Handles credit transactions in accordance with established procedures.
• Monitors security of bankrolls at all table gaming locations to ensure property accounting of bankrolls.
• Grants complimentary services to players according to established guidelines and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
• Maintains familiarity with all games as well as strategies and deviations from strategies used in said games to protect the companys assets.
• Circulates among gaming tables to ensure that operations are conducted according to Indiana Gaming Commission regulations and department Internal Controls and Standard Operating Procedures.  Ensures team members are trained and comply with the internal control procedures as they apply to table games operations.
• Ensures that all proper procedures for the Table Games Departments are correctly implemented and maintained i.e. fills credits transfers pit boxes drops etc.
• Creates new player loyalty cards for play tracking purposes.
• Reprints player loyalty cards for guest with an existing account.
• May work in the capacity of a Dealer Table Games Floor Supervisor or Sportsbook Supervisor due to business needs.
• Perform other duties as assigned by management.

Qualifications :

• Ability to observe and identify suspected cheaters.
• Ability to use all equipment associated with the position including but not limited to computer keyboard.
• Ability to communicate effectively with customers and all levels of team members.
• Ability to review and comprehend all necessary documentation.
• Ability to write routine reports and correspondence.
• Ability to effectively and efficiently move around work area.
• Ability to observe and direct actions of subordinates.
• Ability to make sound decisions on a timely basis through objective evaluation of available information.
• Ability to perform duties under varying conditions including but not limited to exposure of varying levels of smoke crowds noise and changing weather conditions.
• Must be able to obtain and maintain all licenses / certifications per Federal State and Gaming regulations.
• Complete knowledge of all games on the casino floor including rules and cheating methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Strong mathematical and analytical skills required.
• Strong written and verbal communication skills.
• Ability to maintain confidential information.
• Must be flexible to work varying shifts and time schedules as needed.

These skills and abilities are typically acquired through an Associates Degree in Business Management and at least 2 year experience directly related to the accountabilities specified or an equivalent combination of training education and experience which demonstrates the ability to perform the duties of the position.

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Full-time