Lead Veterinary Receptionist Office Manager

Job duties include but are not limited to:

The Paw Patch Veterinary Hospital is seeking a highly organized compassionate and motivated Office Manager/Lead Client Service Representative (CSR) to join our team. This hybrid role combines leadership administrative oversight and front-desk excellence to ensure an exceptional experience for our clients patients and staff. The ideal candidate is a positive solutions-focused professional with strong communication skills and a passion for supporting a veterinary care team.

Key Responsibilities

Leadership & Team Support

• Supervise mentor and support the Client Service Representative team.
• Assist with scheduling workflow coordination and delegation of front-desk duties.
• Participate in hiring onboarding and training new CSR team members.
• Model and reinforce a positive respectful and team-oriented work culture.
• Address staff concerns escalate issues to management when needed and facilitate conflict resolution.
• Assist in driving clinic initiatives for growth.
• Scheduling of the CSR team DVM team and kennel team.

Client Service & Front Desk Operations

• Provide high-quality empathetic service to clients both in person and over the phone.
• Manage check-in and check-out processes appointment scheduling and medical record updates.
• Handle client communication regarding estimates invoices patient status and follow-up care.
• Assist in resolving client concerns professionally and in alignment with hospital policies.
• Ensure the front-desk area remains clean organized and efficient.

Administrative & Operational Oversight

• Oversee daily office operations to ensure smooth workflow and timely task completion.
• Manage inventory of office supplies forms and front-desk materials.
• Assist with financial tasks such as invoice review payment processing and end-of-day balancing.
• Maintain and update internal protocols forms and training materials.
• Assist with compliance tasks recordkeeping and policy implementation.

Communication & Coordination

• Serve as a liaison between the CSR team veterinary technicians and veterinarians.
• Communicate scheduling adjustments client updates and workflow needs to ensure seamless patient care.
• Support hospital initiatives community outreach and client education efforts.

Qualifications :

Were looking for:

• Previous veterinary or medical reception experience required; leadership experience strongly preferred.
• Strong interpersonal communication and customer-service skills.
• Excellent organization time-management and multitasking abilities.
• Proficiency with veterinary practice software Office Suite email online client communication platforms online clinic stores
• Ability to remain calm and professional in a fast-paced emotional environment.
• Must be reliable adaptable and committed to collaborative teamwork.

Physical & Work Requirements

• Ability to sit stand and move throughout the day.
• Comfortable handling occasional pet interactions in lobby settings.
• Ability to lift up to 30 lbs as needed.

Schedule & Benefits

• Full-time position; schedule may include rotating Saturdays.

Additional Information :

Pay Range: $18-$23/hr depending on prior experience

We offer our staff:

• Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc) 
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit  Work :

No

Employment Type :

Full-time