Sr. Technical Consultant HRSD, WSD & LSD P

What you get to do in this role: 

The Customer Excellence Group (CEG) is ServiceNows internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment while making ServiceNow the best buying decision theyve ever made.

The Role :

This Senior Technical Consultant (Core Business Workflow) role leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges design and configure best-practice solutions and drive delivery excellence. The ideal candidate is experienced in Core Business Workflows domains (e.g. HRSD WSD LSD and/or FSC) and leads both design and build across diverse stakeholders including customers partners and junior team members.

What you get to do in this role:

• Manage technical delivery streams within large ServiceNow engagements across diverse matrixed and cross-functional teams
• Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
• Act as a domain expert in Core Business Workflows consulting effectively and navigating strategically across specialised areas (e.g. Human Resources Legal and Workplace Services)
• Architect scalable best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
• Create detailed user stories test strategies solution design documents and customer hand-over deliverables
• Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
• Ensure consistent quality through technical oversight and testing
• Support pre-sales by leading scoping solutioning and estimation discussions
• Contribute innovation best practices and thought leadership to global CEG and product teams.
• Mentor colleagues guide on customers and partners on technical excellence and delivery quality

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Minimum 6 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related service domains (e.g. Human Resources Legal or Workplace).
• Familiar with leading HR Legal or Workplace Services related systems and tools
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving.
• Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions
• Strong ability to simplify and present complex concepts through visual models workflows and wireframes
• Deep customer focus with a passion for delivering excellence
• Combines creativity with analytical thinking and effective problem-solving
• Naturally curious proactive and self-driven in adopting new technologies
• Thrives in fast-moving environment with concurrent assignments
• Exceptional communication collaboration and interpersonal skills
• Demonstrated success as both a team contributor and leader
• Experienced in Agile delivery methodologies and collaborative project execution
• Technically proficient in web technologies (XML HTML JavaScript Web Services CSS middleware LDAP SSO OAUTH etc.) and working experience with SaaS technologies
• Strong grasp of data management database design and related concepts
• ServiceNow Certifications (required or must achieve within the first 90 days):
• Certified System Administrator(CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) - - Human Resources / Workplace Service Delivery / Legal Service Delivery
• Desired ServiceNow Certifications (required or must achieve within the first year):
• Completion of Architecture Excellence (ArchX) program
• Must be able to travel up to 30% annually where required
• Must be able to accommodate adjusted working hours to support customers across APAC region

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time