Salesforce Certified Professional (Sales Cloud & Marketing Cloud)

Key Responsibilities 

CRM Solution Design & Implementation 

• Lead the configuration customization and rollout ofSales CloudandMarketing Cloudaligned with the organizations sales and marketing objectives. 

• Design end-to-end CRM workflows acrossB2B sales (e.g. lubricants bulk fuel fleet sales)andB2C retail operations (loyalty convenience stores digital channels). 

• Implement lead management opportunity tracking and campaign automation tailored to distribution business models. 

• Design and deploycustomer journeys and marketing campaignsusing Marketing Cloud tools (Journey Builder Email Studio and Automation Studio). 

Data & System Integration 

• Integrate Salesforce with ERP POS loyalty and payment systems to provide a single view of the customer. 

• Manage data models master data synchronization and ensure the accuracy and integrity of sales and marketing information. 

• Collaborate with IT and business teams to ensure robust data flows and API integrations across systems. 

Performance Analytics & Reporting 

• Build real-time dashboards and reports for sales performance campaign effectiveness and customer engagement. 

• Provide actionable insights to support strategic decision-making for both Sales and Marketing teams. 

• Monitor system adoption performance and user feedback for continuous improvement. 

Governance Support & Enablement 

• Ensure compliance with corporate CRM governance data security and privacy standards (GDPR PDPL). 

• Support user onboarding training and change management initiatives to drive adoption across business units. 

• Maintain up-to-date documentation and contribute to CRM roadmap planning. 

Qualifications :

Qualifications & Certifications 

• Bachelors or Masters degree in Computer Science Information Systems or Marketing Technology. 

• Mandatory Salesforce Certifications: 

• SalesforceSales Cloud Consultant 

• SalesforceMarketing Cloud Email SpecialistorMarketing Cloud Consultant 

• Preferred:Salesforce Administrator Marketing Cloud Developer or MuleSoft Integration Specialist. 

Experience Requirements 

• 47 yearsof hands-on Salesforce experience including at least2 years in Sales Cloudand2 years in Marketing Cloud. 

• Proven experience implementing or managing Salesforce inOil & Gas DistributionRetail Fuel orIndustrial B2Benvironments. 

• Deep understanding ofSales & Marketing processessuch as: 

• Dealer and distributor management 

• Fleet and corporate sales management 

• Retail marketing campaigns and loyalty programs 

• Channel and customer segmentation 

• Experience with data integration tools and APIs (MuleSoft Data Loader etc.). 

• Strong analytical mindset with the ability to link CRM data to business KPIs. 

Soft Skills 

• Strong communication and stakeholder management skills comfortable working with commercial and IT teams. 

• Ability to translate business processes into system functionality. 

• Problem-solving proactive and delivery-focused mindset. 

• Experience working inmatrix or consulting environmentsis an advantage. 

Preferred Industry Experience 

• Oil & Gas (Fuel Retail Lubricants Distribution) 

• FMCG or Automotive Distribution (advantageous due to channel similarity) 

Additional Information :

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs.

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Remote Work :

No

Employment Type :

Full-time