Critical Issues Specialist
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Job Location:
Newcastle upon Tyne - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Our Critical Issues function have a hugely important role for Ubisoft CRC managing a host of topics ranging from Regulatory Legal and Executive escalations through to complex investigations and escalations to identify and prevent fraud.
Were looking for someone who can support our mission helping to manage these crucial topics with the highest level of quality and attention to detail using this exposure to identify areas of opportunity to improve player experience and reduce internal team exposure to fraud and risk.
Key responsibilities:
- Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
- Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
- Provide subject matter expertise for internal teams managing linked contact types
- Prioritise and deliver against external deadlines and priorities.
- Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
- Support our incident management problem management and event management teams in understanding identified risks that could impact their functions.
Qualifications :
- Ability to manage complex workload
- Ability to communicate outcomes and insights to executives and senior stakeholders.
- A working understanding of the regulatory landscape that impacts our industry
- Familiarity with ITIL4 practices and service management principles (desirable but not essential)
- Excellent stakeholder communication and relationship-building skills.
- Strong organisation delivery planning and prioritisation skills
- High level collaboration experience
- Passion for games players and community-focused service delivery.
Additional Information :
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
Benefits
With Ubisoft CRC you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the worlds best video games
- Access to Ubisofts back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Opened in October 2011, Ubisoft Abu Dhabi is one of the first major video game studios based in the UAE capital and is focusing on developing and bringing to market successful mobile games for a worldwide audience. This position is based in the vibrant expat city of Abu Dhabi, the c ... View more
