Service Designer
Share
Job Location:
Newcastle upon Tyne - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Service Designer youll help shape how our services come to life from concept to delivery. Youll explore the why behind player needs and operational challenges and design end-to-end services that balance player experience efficiency and scalability.
Using the ITIL 4 dimensions (Organizations & People Information & Technology Partners & Suppliers and Value Streams & Processes) youll craft service concepts that are grounded in reality but driven by player experience. Once approved youll turn those concepts into detailed operable designs that define the processes roles and costs needed to make them real.
If you love solving complex problems designing services that make sense and connecting player experience with operational excellence this is your stage.
Responsibilities
- Discover and define new service opportunities based on player demand business priorities and live operational needs.
- Create clear and compelling service design concepts that show how player value will be delivered.
- Collaborate with teams across Live Ops Technology and Player Experience to refine and validate service designs.
- Develop detailed processes roles and responsibilities that translate design into delivery.
- Use service blueprints value stream mapping and ITIL principles to ensure nothings missed from front-end experience to back-end support.
- Draft service agreements that align stakeholders and set clear expectations for delivery and performance.
- Support the transition of new services into live operation and identify opportunities for continuous improvement.
Qualifications :
Essential
- Experience in service design experience design or a similar role where youve shaped how things work end-to-end.
- Strong skills in process design and documentation you know how to turn a player journey into a service flow that teams can run.
- Familiarity with ITIL 4 and the principles of holistic service design.
- Great collaboration and communication skills youre comfortable bringing different disciplines together around a shared vision.
- A balance of analytical and creative thinking you can zoom out to see the big picture and zoom in to make it operational.
Bonus Points For
- Experience in a live game or player support environment.
- Knowledge of service blueprinting value stream mapping or human-centered design.
- A passion for games and an understanding of what great player experience feels like.
Qualifications/Experience
- Customer Interactions work related experience and exceptional organizational skills. (required)
- Experience of Journey Mapping (desired)
- Experience with BPMN (desired)
- Excellent analytical and reporting skills rigorous attention to detail
- Excellent communication skills including ability to give clear direct feedback set clear expectations and connect with people on a personal level
Additional Information :
We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.
Benefits
With Ubisoft CRC you will receive a competitive salary along with:
- Personal performance bonus
- Private Health Insurance (including eye care and dental)
- Life Assurance
- Long Term Disability Insurance
- Pension
- Significant discount on the worlds best video games
- Access to Ubisofts back catalogue on PC
- 25 days of holiday
Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players community.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Opened in October 2011, Ubisoft Abu Dhabi is one of the first major video game studios based in the UAE capital and is focusing on developing and bringing to market successful mobile games for a worldwide audience. This position is based in the vibrant expat city of Abu Dhabi, the c ... View more
