Enterprise Account Manager

As anEnterpriseAccount Manager you will own and grow a portfolio of existing customers focusing on retention expansion and long-term account development. This role is centered on building strong relationshipsidentifyinggrowth opportunities and ensuring customers realize ongoing value from Summits solutions.

This is a role for individuals who are energized by account ownership and long-term growth wheremaintainingand expanding recurring revenue directlyimpactsboth customer success and earning potential.

Youllpartner closely with customers to understand their evolving needsidentifyopportunities for expansion and guide them through solution enhancements over time. Success in this role comes from proactive engagement strong account planning and the ability to balance retention with growth.

WhatYoullDo:

• Manage and grow a portfolio of enterprise accounts across infrastructure cloud and managed services
• Maintain regular proactive engagement with customers to understand evolving needs andidentifygrowth opportunities
• Identifyand drive upsell cross-sell and service expansion opportunities within existing accounts
• Own renewal strategy and execution ensuring retention and long-term account stability
• Partner with internal teams to align solutions with customer needs and priorities
• Monitor account health usage trends and risk signals to proactively address churn and contraction
• Maintainaccurateforecasting and pipeline visibility for expansion opportunities

WhatYoullDeliver:

• Strong net revenue retention and growth across your portfolio
• Expansion of recurring revenue through upgrades add-ons and new services
• High customer satisfaction and long-term account stability
• Clear account plans with visibility into risks opportunities and next steps
• Consistent achievement of retention and growth targets

YoullThrive in This Role If You:

• Are comfortable owning long-term customer relationships and revenue outcomes
• Are motivated by performance tied to both retention and expansion of revenue
• Take a proactive structured approach to account planning and growth
• Canidentifyexpansion opportunities and confidently positionadditionalsolutions
• Balance strong relationship management with a focus on revenue outcomes
• Stay organized and disciplined across multiple accounts and priorities

Bonus Points:

• Experience in account management within infrastructure cloud or managed services
• Strong understanding of recurring revenue models
• Experience driving expansion within existing customer bases
• Ability to navigate technical conversations and solution positioning

How you approach the work matters just as much as what you do. At Summit our core values show up in how we make decisions work together and support our customers.

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Ourcorevalues:

• Empowerourpeople
• Constantelevation
• Customerfirst
• Focusonoutcomes
• Embracecuriosity

Benefits:

Summit offers a total rewards package designed to support you at work at home and everywhere in between. Heres a snapshot of what that looks like:

• Flexible Time Off (yes really) take what you need we trust you to manage it
• Medical Dental & Vision comprehensive coverage with HSA/HRA options
• 401(k) with 4% match we invest alongside you
• Parental Leave paid time for the moments that matter most
• Life & Disability Insurance built-in peace of mind
• Wellness Support resources for your mental and physical health
• Free Colocation & Cloud Access build and experiment in real environments
• Work From Anywhere remote-friendly by design
• A low-ego get-it-done culture come as you are do great work

Compensation& Earnings Potential

This role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-basedcomponenttied to net revenue retention and account growth rewarding both stability and expansion.

With clear targets and accelerator opportunities tied to performance strong account management and expansion efforts directly translate into increased earnings.

This role includes a base salary within the range of $54000 $68000 with aportionof total compensation driven by performance. We aim to make offers that feel fair forward-looking and reflective of what you bring to the table and where you want to grow.

Internal candidates may see variations based on current role compensation and progression at Summit. Same thoughtful approach just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

As part of this commitment Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please email

Required Experience:

Manager