Data Center Engineering Operations

Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as location for this job to be discussed as there may be opportunities in several India locations.

This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall hands-on management of the Mechanical Electrical (M&E) and across ADSIPLs portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management incident management problem management change management and cost/contract addition this will include the relationship management with the landlords critical facility vendors Data Center Construction team Data Center Operations team Technical Program Managers Security team and Logistics team in India. The position will require 24x7 on-call scheduled weekend work support and rotational shift. The location for this job to be discussed as there may be opportunities in several India locations.


Primary responsibilities and SME fields include but are not limited to:

Operations and Maintenance:

Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems root cause analysis and follow-up resolution actions.
Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.
Responsible for Asset and Inventory management.
Develop and maintain method statements standard operating procedures emergency response procedures preventive maintenance programs and all technical documentation.
Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation)
Develop a complete deep knowledge of the design intent operational alternatives and contingency plans related to all Data Center systems.
Manage the engineering aspects of the Data Centers related to financial and cost control code and regulatory compliance personnel management staff training and development
Health & Safety local statutory requirements environmental and energy management.
Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLAs and KPIs.
Communicate operating philosophies technical information objectives and expectations to Amazon personnel and to the vendor critical facilities management teams.
Providing hands on facility support where required (e.g. installation of new equipment decommissioning of equipment replacement of faulty equipment internal auditsetc.)
Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits).
Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation.

Incident and Emergency Response:
o Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
o Managing information flow during incidents while providing regular updates to management.
o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.

Key job responsibilities
The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation corrective and preventative maintenance of critical infrastructure vendor management and metric reporting.

Responsible for the on-site management of contractors sub-contractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation.
Establish performance benchmarks conduct analyses and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects manage capacity and optimize plant safety performance reliability sustainability and efficiency.
Responsible for supporting the installation of the racks and the provision of power/cooling.

A day in the life
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
Perform rack installs rack decommissioning and facility management.
Provide operational readings and key performance indicators to make sure uptime is maintained
Responsible for the on-site management of contractors sub-contractors and vendors ensuring that all work performed is in accordance with established practices procedures & local legislation.
Performance and oversight of maintenance and operations on all electrical mechanical and fire/life safety equipment within the data center.
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations



About the team
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- 5 years of vendor management experience
- 5 years of relevant work in a data center or other critical environment experience
- 5 years of data center engineering or operations experience
- 5 years of Microsoft Office including Outlook Word and Excel experience
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Experience in vendor management
- Experience in a data center or other critical environment
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook Word and Excel

- 4 years of data center engineering or operations experience
- Electrical or mechanical Journeyman License
- operating engineering license such as DC II DC III or equivalent
- Experience in electrical or mechanical engineering

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