Remote German Customer Service Portugal Competitive Salary

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Customer Service German Speaker you will be responsible for providing outstanding customer support to German-speaking customers. You will be the first point of contact managing inquiries resolving issues and ensuring that each interaction delivers a positive experience.

Your main goal will be to ensure customer satisfaction loyalty and retention.

Key Responsibilities:

Respond to customer inquiries via phone email and chat in a timely and professional manner
Provide accurate information about products and services
Handle and resolve customer complaints efficiently and empathetically
Maintain detailed and accurate records of customer interactions and transactions
Collaborate with internal teams to improve processes and enhance customer experience
Identify and escalate complex issues to the appropriate departments when needed
Achieve and exceed customer service performance targets

Qualifications:

Native or fluent German speaker
Very Good English Language
Excellent communication skills (both written and spoken)
Customer-focused with a proactive and positive attitude
Ability to multitask and perform well in a fast-paced environment
Strong problem-solving and organizational skills
Previous experience in customer service or related field is a plus

Benefits:

Competitive salary
Relocation package for candidates moving to Portugal
Career development opportunities within an international company
Dynamic and multicultural work environment

Location:
Portugal

Job Description: As a Customer Service German Speaker you will be responsible for providing outstanding customer support to German-speaking customers. You will be the first point of contact managing inquiries resolving issues and ensuring that each interaction delivers a positive experience. Your ma...