Croatian Speaking Travel Support Agent
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Croatian Travel Support Agent
Location: Remote within Greece or Office-based in Athens
Employment type: Full-time rotating shift coverage (mornings afternoons weekends)
Immediate start: Yes for candidates eligible to work in Greece
About Us
At Kats Recruitment we partner with progressive BPO/outsourcing operations that service the travel and hospitality sector. Our client serves international accommodation partners and needs dynamic Croatian-speaking Support Agents to join their team in Greece.
What Youll Be Doing
- Handling incoming contacts from clients and hotel/accommodation partners via phone chat or email.
- Responding (quickly and accurately) to queries about room modifications rates availability key tools/extranet usage and partner needs.
- Using internal systems and processes to provide valid complete and up-to-date information.
- Ensuring a first-class experience for clients and partners; maintaining a positive partner-facing service standard at all times.
- Continuously developing your product/service knowledge to enhance your support capability.
What Were Looking For
- Native or fluent Croatian (spoken & written) AND fluent English (minimum B2 level).
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Tech-savvy comfortable with MS Office and digital support tools.
- Willing and able to work rotating shifts including mornings weekends and afternoons.
- Based in Greece (already living here) or able to relocate immediately under short notice.
- Must be an EU citizen or hold a valid Greek work permit only applications meeting this eligibility will be considered.
- Excellent communication skills strong problem-solving ability and a keen customer-service mindset.
What Youll Get
- Competitive salary package aligned with your experience and performance.
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25 days annual leave.
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Meal allowance.
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Friendly creative and multicultural team environment.
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Opportunities for professional growth and development.
We look forward to receiving your application and discovering how youll be a perfect fit for this role!
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
