Bilingual Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Bilingual Customer Service Advisor (German English)
Location: Athens Greece
Start Date: 26 December 2025
Are you passionate about helping people and creating exceptional customer experiences Do you speak fluent German and English Join our international team in Athens as a Bilingual Customer Service Advisor supporting global travelers with empathy precision and professionalism.
Your Role
As a Customer Service Advisor you will:
- Respond to customer inquiries via phone and email ensuring clarity and efficiency.
- Properly log and document each interaction in the service database.
- Handle complaints and escalations following company guidelines.
- Meet Service Level Agreements (SLAs) while maintaining service excellence.
- Provide recommendations and troubleshoot issues to enhance overall user experience.
Schedule
- MonFri: 10:00 AM 6:30 PM
- SatSun: 11:00 AM 7:30 PM
- Remote option: available only if submitted two weeks before start date and approved.
- Full-time: 40 hours per week.
Salary & Benefits
- Monthly salary: 1380 14
- 14 Salaries per year: (12 monthly Easter split Summer/Christmas bonus)
- Private Health & Life Insurance
- Performance Bonus (based on project evaluation)
- 25 paid annual leave days
- Monthly 50 meal voucher
Contract
- Type: Permanent
- Hours: 8 hours/day 5 days/week
Relocation Support (for candidates moving to Greece)
- Must arrive in Athens 7 days prior to the start date for hiring documents.
- On-site work required for first 3 months (unless you already reside in Greece with confirmed internet access).
- 3 weeks paid hotel accommodation near the office.
- Up to 300 relocation support paid with first salary.
- Legal assistance with hiring documentation.
Not Included
- Flight ticket (reimbursed up to 300 gross with first payment)
- Airport pick-up
- Transportation from airport to hotel
- Real estate agency assistance after the first 3 weeks accommodation
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
