German Technical customer support, Thessaloniki

Thessaloníki - Greece

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join Our Team as a German-speaking Technical Customer Support Specialist in Thessaloniki!

Are you passionate about technology and customer service Do you have a flair for problem-solving and enjoy assisting users with technical inquiries If youre a German speaker looking to further your career in a vibrant city we want you on our team!

Your Role:

As a Technical Customer Support Specialist you will be essential in providing top-tier assistance to our users. Your main responsibilities will include:

User Interaction: Engage with users through various channels (email phone chat) to understand and address their technical concerns.
Account Analysis: Evaluate users specific account setups and past interactions to recommend effective solutions.
Technical Troubleshooting: Address software hardware and logistical questions ensuring users receive timely resolutions.
Issue Escalation: Identify complex issues and escalate them appropriately while providing context for the escalation.

Requirements:

Language Proficiency: Native or fluent in German (oral and written) and fluent in English (minimum C1 level).
Experience: Previous experience in a customer-facing role (B2B or B2C) is essential.
Technical Skills: Basic coding knowledge with the ability to read code; prior experience in multi-channel customer support is preferred.
Communication Skills: Exceptional verbal and written communication skills demonstrating clarity in conveying technical information.
Problem-Solving Abilities: Proven capability to navigate and resolve complex technical challenges effectively.
Attention to Detail: A meticulous approach to ensuring accuracy in all interactions.

What We Offer:

Competitive Remuneration Package: A base salary that reflects your experience skills and performance.
Dynamic Team Environment: Work within a supportive and creative team atmosphere where positivity thrives.
Referral Program: Benefit from our referral program by bringing your friends to join our team.
Relocation Support: Assistance with your move to Thessaloniki helping you settle into your new role and city.
Career Development: Access to guidance and tools to help you achieve your career goals.

If you are eager to deliver outstanding technical support and be part of a friendly innovative team in Thessaloniki apply today! Your next adventure awaits!