Service Operations Director
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mission
Lead the endtoend services operations in Iberia. Ensure optimal performance of field service operations refurbishment operations equipment delivery and lifecycle management of beverage/HORECA equipment. You will drive operational excellence cost control customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs.
Key Responsabilities
- Lead and manage service operations teams: field service technician scheduling and dispatch refurbishment centers equipment delivery and spare parts distribution.
- Manage budgets costcontrol forecasting serviceoperating P&L and contribute to profitability of service operations.
- Define and monitor operational KPIs such as firsttime fix rate equipment uptime cost per repair spareparts inventory turns refurbishment throughput.
- Optimize equipment delivery by aligning with the logistics team.
- Review and establish SOPs to improve productivity and cost.
- Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement
- Embed and drive the circular economy agenda: maximize reuse of recovered parts minimize waste support sustainable resourcemanagement initiatives.
- Collaborate with IT/ Systems team to elevate service quality and efficiency.
- Build mentor and lead a highperforming operations team ensuring strong culture compliance (health & safety quality GDPR) and operational governance.
- Interface with customers to ensure high service reliability customer satisfaction and longterm service contract retention.
Qualifications
- B. Business or Engineering
- Master in Business Management/ Administration will be an asset
- Proficient user of Spanish and English language
- IT literate
*Please note that it is important to complete all the required information fields in order to apply correctly for the position*
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
