Danish-Speaking Technical Support Advisor Malaga, Spain

Málaga - Spain

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you a Danish speaker with a passion for IT and customer support Join a leading multinational BPO technology company in the beautiful city of Malaga!

Why Join us

Work in an international and multicultural team
Career growth opportunities with specialized training
Competitive salary and benefits package
Fully paid training on company procedures and technology
Office located in the heart of Malaga

Responsibilities:

Provide 1st-level IT support via phone email chat and self-service portal
Assist employees with system operations and troubleshooting
Perform root cause analysis and resolve technical issues remotely
Monitor and categorize IT tickets in the ITSM system
Use internal knowledge databases for efficient issue resolution
Collaborate with 2nd-level support teams and external providers

Requirements:

Fluent in Danish (C1/C2 level) both written and spoken
Good command of English (B2 level)
Experience in 1st or 2nd level IT support ideally in a large company environment
Strong knowledge of Windows 10 Office 365 MS Teams
Familiarity with ITSM ticketing systems (ServiceNow preferred)
Analytical mindset and problem-solving skills
High customer service orientation and attention to detail
Willingness to learn and develop technical skills

What We Offer:

Competitive salary based on experience and performance
Full paid training on company tools and processes
Career development programs and specialized courses
Friendly and dynamic work environment
Guidance and support for career growth
Work schedule: Monday to Sunday 09:00 AM - 06:00 PM (39 hours per week)
Office in central Malaga

Why Malaga

Warm Mediterranean climate and stunning beaches
Affordable cost of living and high quality of life
Thriving expat community and international atmosphere
Rich culture history and vibrant social scene

Interested Apply today and become part of our team!

Are you a Danish speaker with a passion for IT and customer support Join a leading multinational BPO technology company in the beautiful city of Malaga! Why Join us Work in an international and multicultural teamCareer growth opportunities with specialized trainingCompetitive salary and benefits pac...