Join Us in Sunny Barcelona as a French-Speaking Customer Service Representative!

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about customer service and fluent in French As a Customer Service Representative youll be the main point of contact for incoming customer inquiries and will ensure users get the support they need. This is an opportunity to work hands-on in a fast-paced environment with cutting-edge products including music and audiovisual technology!

Key Responsibilities:

Address customer inquiries through phone email and chat providing efficient and solution-oriented support
Maintain thorough knowledge of our products especially in audiovisual music and connectivity fields
Record and manage all call details in the system delivering timely resolutions within SLAs
Collaborate with team members and provide support across teams to ensure seamless service
Escalate issues when necessary to senior support ensuring customer satisfaction and issue resolution

What Were Looking For:

Language Proficiency: C2/ fluent French and a strong command of English (B2 level or above)
Experience: At least 1 year in customer service preferably in technical support
Technical Skills: Knowledge of signal connectivity wireless networking music and AV products
Customer Focus: Strong listening skills and a proactive approach to solving customer needs
Team Player: Ability to take ownership of issues and work collaboratively to resolve them

Whats in It for You

Competitive Salary Package based on skills and experience
Working Hours: Monday-Friday 09:00 AM - 06:00 PM
Paid Annual Leave: 23 days
Growth Opportunities: Training career development programs and the support you need to reach your full potential
Vibrant Work Culture: Join a dynamic creative team in an inspiring work environment in beautiful Barcelona!

Ready to make an impact and grow in the heart of Barcelona Apply now and be part of our amazing team!