Limited-Term Registered Nurse Call Center (On-Site)

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Limited-Term Registered Nurse - Call Center
The Call Center Registered Nurse (CCR RN) is a critical part of the call center team that provides telephonic care and support to patients. Utilizing the nursing process the CCR RN triages a variety of calls from patients caregivers external specialty offices laboratories radiology offices hospitals and other community partners. The CCR RN interacts and collaborates with many internal departments and roles to provide high quality service to our patients and their families.

Location: This role is on-site in Midtown - Sacramento CA (95811).

Full-Time: 40 hours per week

Limited-Term Duration: Approximately 3 months

Essential Functions:

Respond to transferred calls from patients providers and pharmacies
Monitor and follow up on After Hours calls from Triage Logic including further telephonic assessment and scheduling follow ups with care team unit as needed
Monitor and respond to triage calls by speaking directly with patients or caregivers
Quickly determine urgency of a patient call based on brief assessment of the patients condition and review of their medical record
Respond to incoming calls for critical lab and radiology results and coordinate management with the appropriate care team unit or clinician
Use clinical decision-making and assessment skills to direct patients to level of care needed (emergency room urgent care walk-in clinic primary care or home care) including arranging emergency transportation if needed
Respond to routine information requests including prescription refills
Document accurately completely and in a timely manner in the electronic health record
Must work across all departments including but not limited to primary care external specialties pharmacies radiology office and laboratories.
Consult with team members including but not limited to clinicians nurses medical assistants case managers referral coordinators
Schedule appointments as needed including primary care post-hospital or walk-in clinic
Serve as a clinical resource and professional role model for staff
Assist supervisor with developing nursing policies and procedures
Provide patient education including but not limited to disease processes medications and health-promoting behaviors
Communicate effectively and tactfully with staff patients and the community
Work for first call resolution of patient concerns or needs as appropriate
Complete Transitional Care Management telephone encounters
Function independently in a high-paced environment

Additional Duties:

Participate in performance improvement activities to improve clinic operations and optimize patient care
Adhere to all policies procedures protocols and workflows
Attend and participate in staff meetings projects and committees as assigned
Complete tasks in the Triage and TCM Inbasket protocols.

Minimum Requirements

Associates degree in nursing
Possess and maintain a current Registered Nurse (RN) license in the state of California
Possess and maintain a current Basic Life Support (BLS) certificate
Minimum of 3 years of experience in direct patient care
Excellent verbal and written communication skills
Ability to communicate clearly compassionately and calmly with patients caregivers medical professionals coworkers and community members
Ability to work with ethnically and culturally diverse populations
Ability to apply creative problem-solving skills to the complex issues that arise
Possess a broad knowledge base of physical mental and social needs for our population
Active CPR and BLS Certification.

Preferred

Bachelors degree in nursing preferred
3-5 years experience in ambulatory care setting preferred
Bilingual skills preferred (Spanish Dari Pashto)
Experience with Epic EMR
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application please contact us

Our Benefits

For more information on the comprehensive benefits we provide please visit: Information:

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.

Limited-Term Registered Nurse - Call CenterThe Call Center Registered Nurse (CCR RN) is a critical part of the call center team that provides telephonic care and support to patients. Utilizing the nursing process the CCR RN triages a variety of calls from patients caregivers external specialty offic...

Full-Time: 40 hours per week

Limited-Term Duration: Approximately 3 months

Essential Functions:

Respond to transferred calls from patients providers and pharmacies
Monitor and follow up on After Hours calls from Triage Logic including further telephonic assessment and scheduling follow ups with care team unit as needed
Monitor and respond to triage calls by speaking directly with patients or caregivers
Quickly determine urgency of a patient call based on brief assessment of the patients condition and review of their medical record
Respond to incoming calls for critical lab and radiology results and coordinate management with the appropriate care team unit or clinician
Use clinical decision-making and assessment skills to direct patients to level of care needed (emergency room urgent care walk-in clinic primary care or home care) including arranging emergency transportation if needed
Respond to routine information requests including prescription refills
Document accurately completely and in a timely manner in the electronic health record
Must work across all departments including but not limited to primary care external specialties pharmacies radiology office and laboratories.
Consult with team members including but not limited to clinicians nurses medical assistants case managers referral coordinators
Schedule appointments as needed including primary care post-hospital or walk-in clinic
Serve as a clinical resource and professional role model for staff
Assist supervisor with developing nursing policies and procedures
Provide patient education including but not limited to disease processes medications and health-promoting behaviors
Communicate effectively and tactfully with staff patients and the community
Work for first call resolution of patient concerns or needs as appropriate
Complete Transitional Care Management telephone encounters
Function independently in a high-paced environment

Additional Duties:

Participate in performance improvement activities to improve clinic operations and optimize patient care
Adhere to all policies procedures protocols and workflows
Attend and participate in staff meetings projects and committees as assigned
Complete tasks in the Triage and TCM Inbasket protocols.

Minimum Requirements

Associates degree in nursing
Possess and maintain a current Registered Nurse (RN) license in the state of California
Possess and maintain a current Basic Life Support (BLS) certificate
Minimum of 3 years of experience in direct patient care
Excellent verbal and written communication skills
Ability to communicate clearly compassionately and calmly with patients caregivers medical professionals coworkers and community members
Ability to work with ethnically and culturally diverse populations
Ability to apply creative problem-solving skills to the complex issues that arise
Possess a broad knowledge base of physical mental and social needs for our population
Active CPR and BLS Certification.

Preferred

Bachelors degree in nursing preferred
3-5 years experience in ambulatory care setting preferred
Bilingual skills preferred (Spanish Dari Pashto)
Experience with Epic EMR
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Key Skills

EMR Systems
Hospital Experience
Acute Care
ICU Experience
Hospice Care
Workers' Compensation Law
Home Care
Nursing
Catheterization
Critical Care Experience
Medication Administration
Tube Feeding

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About Company

One Community Health

One Community Health is a primary healthcare and specialty care provider dedicated to improving the health and well-being of our community. Since our beginning in 1989, it has been our mission to create a healthier Sacramento by increasing access to care in our community, regardless o ... View more

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