Technical Support Engineer

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our this role you will be responsible for providing technical support to our clients and ensuring the smooth operation of our products and services. You will work closely with our sales and engineering teams to troubleshoot and resolve technical issues as well as provide training and support to our clients.

Key Responsibilities:

- Provide technical support to clients via phone email and remote access tools

- Troubleshoot and resolve technical issues related to our products and services

- Coordinate with sales and engineering teams to resolve complex technical problems

- Conduct training sessions for clients on the use of our products and services

- Document and track all technical support requests and resolutions

- Continuously improve and update technical support processes and procedures

- Stay up-to-date with industry trends and advancements in technology to provide the best support to our clients

- Travel to client sites when necessary to provide on-site technical support

Qualifications:

- Bachelors degree in Computer Science Engineering or a related field

- 2 years of experience in a technical support role

- Strong knowledge of computer hardware software and networking

- Experience with troubleshooting and resolving technical issues

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Willingness to travel to client sites when necessary

- Knowledge of the energy industry and its technologies is a plus

If you are passionate about technology and customer service and want to be a part of a dynamic and growing company we would love to hear from you. Apply now to join our team as a Technical Support Engineer and help us shape the future.