Customer Success Group Leader

Bangkok - Thailand

Monthly Salary: ฿ 110000 - 130000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Success Group Leader (Japanese Native Speaker)

Employment Type: Permanent

Location: Central Bangkok (near BTS)

Salary Range: Up to 120000 THB

About the Role

We are looking for a Japanese-native speaker Customer Success Group Leader to oversee and strengthen relationships with enterprise customers. The role focuses on ensuring customer satisfaction resolving technical issues and driving service improvement across operations.

Key Responsibilities

Lead the customer success and support team for key accounts.
Act as the primary point of contact for Japanese clients and provide consultation.
Oversee service quality incident management and problem resolution.
Analyse performance data and implement improvement initiatives.
Drive collaboration between Thai and Japanese operations teams.

Qualifications & Experience

Native Japanese speaker with business-level English proficiency.
5-10 years of experience in customer success service delivery or operations.
Experience managing enterprise customers in IT or service environments.
Strong leadership communication and reporting skills.
Knowledge of ITIL processes or project management is an advantage.

What We Offer

Competitive salary with regional leadership exposure
Health and family insurance
Provident fund and performance-based bonuses
Cross-cultural work environment with long-term stability

Transportation allowance: 1200 THB per month
Provident fund
Group health and life insurance (including spouse and child for permanent employees)
Dental treatment allowance: 3000 THB per year (in addition to Social Security Fund)
Accident insurance
Cafeteria allowance: 5000 THB per year
Annual bonus (June & December based on performance and company profit)
Marriage funeral and newborn welfare support
Upcountry allowance: 100 THB per day when working at customer sites
Yearly health check-up
Training and professional development programs

Customer Success Group Leader (Japanese Native Speaker) Employment Type: Permanent Location: Central Bangkok (near BTS) Salary Range: Up to 120000 THB About the Role We are looking for a Japanese-native speaker Customer Success Group Leader to oversee and strengthen relationships with enterprise cus...