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People is looking for 𝐇𝐞𝐚𝐝 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐂𝐒𝐌) 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 .

Job Responsibilities

• Develop and execute a comprehensive onboarding strategy aligned with client goals and company objectives.
• Oversee end-to-end implementation ensuring all milestones are met with quality and within timelines.
• Collaborate with cross-functional teams (Sales Product Support) for seamless project delivery.
• Establish and maintain strong client relationships ensuring satisfaction and long-term retention.
• Conduct post-onboarding reviews to gather feedback and identify continuous improvement opportunities.
• Maintain detailed documentation of onboarding activities progress reports and process updates.

Skills & Requirements

• 10 to 15 years of experience in customer success implementation or onboarding ideally within a SaaS-based product company.
• Strong business acumen with basic programming knowledge.
• Familiarity with SAP Oracle QuickBooks MS Dynamics or similar ERP systems.
• Knowledge of API integrations and project management tools (e.g. Jira).
• Excellent communication coordination and stakeholder management skills.