Danish Speaking Customer Advisor

Are you a compassionate fluent Danish speaker who enjoys helping people Do you have a positive attitude and a passion for providing exceptional customer care We are looking for a dedicated and empathetic Customer Advisor to join our fully remote team providing first-class support for a global leader in consumer electronics.

This is a fully remote position but it requires you to be a resident of and legally authorized to work in Greece. For highly qualified candidates currently residing outside of Greece we offer a comprehensive relocation package including flight tickets and accommodation to help you make the move and get settled.

The Role

As a Danish-Speaking Customer Advisor you will be the first point of contact for clients in the Danish market. You will provide high-quality support and guidance for a wide range of products and services. Your primary responsibility will be to listen to customers needs and questions and guide them toward a positive resolution with patience and a clear simple approach. While previous experience is a plus it is not a requirement as we provide a thorough paid training program to get you up to speed.

Key Responsibilities

• Customer Support: Handle incoming inquiries via phone chat and email assisting customers with their questions about products and services.
• Problem Resolution: Provide friendly and efficient support to resolve a variety of customer concerns escalating more complex issues to a specialized team when necessary.
• Documentation: Accurately log all customer interactions feedback and details in the companys internal systems.
• Customer Guidance: Guide customers through solutions ensuring they feel supported and informed throughout the process.
• Continuous Learning: Actively participate in training sessions to stay updated on new products services and support procedures.

What Were Looking For

• Fluent Danish: You must be a fluent Danish speaker (C2 level) with excellent verbal and written communication skills.
• English Proficiency: A minimum of B2 English proficiency is required for internal communication team meetings and training.
• Customer-Focused Mindset: A natural desire to help others and a calm empathetic demeanor.
• Problem-Solver: A strong ability to listen and provide clear simple solutions.
• Adaptability: Willingness to learn about new products and adapt to an evolving environment.
• Location: Must be a resident of Greece with the legal right to work.

What We Offer

• Competitive Salary: A rewarding compensation package that recognizes your skills.
• Comprehensive Benefits: A generous benefits package including health and life insurance from day one.
• Paid Relocation: For candidates outside of Greece we provide paid flights and accommodation to facilitate your move.
• Provided Equipment: All necessary work equipment (laptop headset monitors etc.) will be shipped directly to your home.
• Professional Development: Opportunities for career advancement and growth within a global company.
• Full Remote Flexibility: Enjoy the freedom of a fully remote role allowing you to work from anywhere in Greece.

How to Apply

If you are a motivated individual with a passion for customer service and communication and you meet the language requirements we encourage you to apply. Please submit your CV and a brief cover letter outlining why you would be a great fit for this role.