Customer Care Specialist Italian Market

At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14000 hoteliers worldwide were more than just another SaaS scale-upwere revolutionizing one of the worlds oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.

Were a team of 250 and growing based in vibrant Barcelona. Here positivity fuels progress ownership sparks innovation and collaboration drives success. Every day we strive to deliver excellence for our clients while creating an environment where our people can thrive grow and make an impact.

• Deliver high-quality customer support through chat phone and email ensuring clients receive timely and effective assistance.
• Guide clients in using Amenitiz empowering them to become product experts and reducing dependency on customer support.
• Build and maintain strong relationships with customers to enhance loyalty and satisfaction which in turn helps limit churn.
• Diagnose and troubleshoot technical issues ensuring a smooth and efficient resolution process.
• Actively listen to customers demonstrating empathy and adaptability to provide personalised support.
• Continuously apply in-depth product knowledge to align customer needs with Amenitizs solutions.
• Monitor customer feedback identifying opportunities to improve support processes and customer experience.
• Work collaboratively with other teams such as Product Engineering and Customer Success to escalate and resolve complex issues.
• Stay up to date with new features and product updates ensuring customers receive the most accurate and relevant information.

About you

• You are a native Italian speaker and you have outstanding communication skills in English. Spanish French or Portuguese is a plus!
• Previous experience in a customer-facing role (chat phone or email support) is essential.
• Strong customer orientation with the ability to adapt communication styles to provide a tailored experience.
• Excellent organisational and coordination skills with a proactive and structured approach to solving problems.
• Empathy and active listening skills enabling the ability to understand and address customer concerns effectively.
• A natural problem solver capable of thinking creatively to resolve challenges and improve support processes.
• Ability to work autonomously while collaborating effectively with team members and other departments.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
• Comprehensive health & wellness coverage Your physical and mental well-being matter and weve got you covered.
• Stock options Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona Our spacious office comes with daily fresh fruit great coffee after-work drinks and a nice patio with endless sunshine.
• Unforgettable team experiences From sailing the Mediterranean and Cirque du Soleil shows to poetry cooking and magic workshops we love bringing the team together.
• Get paid whenever you want No need to wait until the end of the monthaccess your salary anytime.
• Flexible benefits Save on meals childcare transportation and training with our tailored remuneration options.
• Grow with us Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
• Fuel your curiosity Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track.

If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!