AVP, Customer Identity & Access Management (CIAM) Engineering

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Building a World-Class Diverse and Inclusive Technology Team at TD.

Customer Identity is the foundation of trust at TD powering how millions of customers securely access authenticate and interact with the bank. The complexity of operating CIAM across multiple jurisdictions product lines and platforms requires strong engineering leadership that unifies strategy and delivery.

AVP CIAM Engineering will be accountable for advancing TDs authentication and identity proofing capabilities enabling frictionless customer experiences while maintaining industry-leading security and compliance.

This role will drive the technical vision and engineering execution that enables secure seamless and human-centered customer experiences across all TD channels digital branch call center.

The role combines strategic architecture operational leadership and innovation excellence to ensure the platform continues to scale perform and deliver measurable value to the business.

The AVP will also champion a culture of CIAM innovation empowering engineers to experiment learn and deliver new ideas through proofs of concept automation and applied AI initiatives.

Finally this leader will build and nurture the right talent and partner ecosystem - fostering a high-performing empowered team while engaging strategic vendor and delivery partners to achieve shared outcomes. They will demonstrate fiscal discipline and sound commercial judgment ensuring that investments in innovation platforms and partnerships deliver maximum value for TD.

Engineering Leadership and Accountability:

• This role provides end-to-end technical accountability for the CIAM platform from architecture and build to deployment and operations. The AVP will lead engineering teams responsible for designing implementing and maintaining scalable identity solutions across channels and business lines.

Identity Proofing & Authentication Excellence:

• Focus on building and evolving TDs core identity services including identity proofing customer onboarding authentication multi-factor authentication (MFA) and authorization using secure cloud-native architectures and modern identity protocols.

Key Responsibilities

• Lead the engineering design build and operation of TDs enterprise CIAM platform across North America.
• Define and execute a scalable technology roadmap for authentication identity proofing and access management.
• Partner with channel teams and product owners to integrate CIAM capabilities into customer journeys.
• Drive modernization of legacy systems toward cloud-native API-first architectures with strong DevSecOps and CI/CD practices.
• Ensure high availability performance and resilience of the CIAM stack.
• Build and mentor a high-performing team of engineers and technical leads.
• Collaborate with Fraud Cyber and Enterprise Architecture teams to embed advanced detection adaptive risk and zero trust principles into identity flows.
• Champion compliance and regulatory readiness across all identity platforms.

Qualifications:

• 10 years in enterprise-scale identity and access management engineering leadership.
• Deep expertise in identity proofing authentication MFA OAuth2 OIDC SAML and cloud-native identity platforms (Ping ForgeRock Okta Azure AD).
• Proven experience leading engineering delivery across geographies.
• Strong collaboration and stakeholder management skills with product and risk partners.
• Demonstrated success in balancing innovation speed and operational excellence.
• Excellent communication leadership skills
• Strong relationship management skills conflict resolution ability to prioritize competing priorities and in-depth program management
• Ability to navigate through ambiguity and matrix banking environment
• The candidate must excel in stakeholder engagement resource management and financial management.
• Analytical and problem-solving skills are essential along with proven leadership abilities to guide and motivate teams.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):