Service Ambassador

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key Responsibilities

Facility Management (50%)

Vendor & Contract Management:

Manage vendor relationships and service contracts for cleaning security landscaping pest control and specialized services
Monitor service level agreements (SLAs) and ensure compliance with performance standards
Conduct regular vendor performance reviews and implement continuous improvement initiatives
Negotiate contract renewals and cost optimization opportunities

Safety & Compliance: Ensure adherence to health safety and regulatory requirements

Consumables Tracking: Keeping track of all consumables (Housekeeping Pantry Technical etc.)

Employee Meals & Event Management: Taking care of employee meals and any other events to be organized.

Budget Control: Monitor office expenses and implement cost-saving measures

Service Ambassador (50%)

Reports to: Appropriate supervisor title

Job Summary: The Experience Ambassador is responsible for creating exceptional experiences for guests clients or customers. This role focuses on ensuring high levels of satisfaction addressing needs proactively and embodying the companys values in every interaction.

Key Responsibilities:

Greet and welcome guests in a professional and friendly manner

Anticipate and respond to guest needs and requests promptly

Provide information about services facilities and local attractions

Manage guest inquiries and complaints ensuring timely resolution

Collaborate with other departments to enhance guest experiences

Maintain a clean and organized environment

Assist with special events and programs as needed

Collect and act on guest feedback to improve services

Ensure compliance with safety and security procedures

Stay updated on company policies and offerings

Required Qualifications

Education

Bachelors degree

Experience

Upto 5 years of experience in facility management and/or transportation operations
Experience with vendor management and contract negotiations
Knowledge of facility operations safety regulations and compliance requirements

Soft Skills

Excellent Spoken and written communication skills is mandatory
Commitment to delivering exceptional customer experiences aligned with JLLs service standards
Excellent written and verbal communication skills for stakeholder engagement at all levels
Strong problem-solving skills with data-driven decision-making capabilities
Leadership and team coordination capabilities
Meticulous approach to quality control and process improvement

Location:

On-site Bengaluru KA

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...