What success looks like in this role:
Adquiere familiaridad con los conceptos procedimientos y metodologías de Global Field Operations.
Con orientación realiza tareas rutinarias de Global Field Operations incluyendo:
Recepción y respuesta a solicitudes de clientes y miembros de Field Engineering
Creación validación y seguimiento de tickets de servicio dentro del sistema/herramientas de Unisys Dispatch Field Force Management
Programación de citas con clientes
Acceso a acuerdos de servicio
Coordinación de partes esenciales
Mantenimiento del centro de llamadas
Monitoreo de acuerdos de nivel de servicio (SLAs) y
Comunicación con equipos multifuncionales para asegurar un proceso fluido y cohesivo.
Aprende y cumple con las prácticas y políticas de Global Field Operations.
Aprende cómo Global Field Operations mejora los niveles de satisfacción del cliente.
Apoya en proyectos especiales según se le asignen.
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You will be successful in this role if you have:
Técnico técnologo profesional en sistemas o relacionadas
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more