Sales Support Specialist

Austin, TX - USA

Monthly Salary: $ 55000 - 65000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Redgate Software

Redgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle making life easier for IT leaders development and operations teams by increasing efficiency reducing errors and protecting business-critical data. The data community trusts Redgate to balance speed to market team collaboration and data protection.

Find out more about us here:

Redgate Software Culture

Flexa Careers

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RepVue

Being at the heart of Redgates commercial operations the Sales Support Specialist is a highly valued and trusted this position you will serve as the primary point of contact for sales representatives and customer success teams providing expert guidance on processes ensuring accuracy and compliance in sales activities and delivering timely support to both colleagues and customers. The role offers a rewarding blend of variety and responsibility allowing you to develop expertise in sales operations problem-solving and cross-team collaboration. You will have the opportunity to make a meaningful impact by streamlining workflows resolving complex queries and contributing to the overall efficiency and effectiveness of the team. This position is particularly well-suited to individuals who take pride in being a reliable advisor enjoy working in a dynamic environment and are motivated by supporting others and driving continuous improvement.

Core Responsibilities:

Partner with Sales and/or CS reps to provide operational support and guidance in areas of Sales Support ensuring deals deliver against customer expectations while aligning with Redgates outlined policies

Drive standardised internal policies workflows and procedures such as pricing and discounts deal structuring contract terms and revenue recognition

Carry out Sales Support ticketing activities ensuring efficiency and accuracy.

Escalate challenges and resource implications noticed via ticketing or process to the Sales Support Lead or Manager

Processing of quotes through Zuora

Support reps with Zuora queries

Using Salesforce including opportunity admin reports and dashboards

Answer common administration and licensing questions via phone and email

Deal with licensing issues through the intranet system

Assign qualified leads to relevant sales team members

Store and edit customer contact details in the CRM

Build relationships with resellers and follow up on their quotes

Interact and support Sales Customer Success Renewals & Transactional Finance

Manage the Auto-Renewals inbox & Sales Ticketing Systems (Halo Cases Email)

Triage email and telephone customer enquiries and distribute or manage as necessary

Amend Renewal quotes trigger invoices & update CRM. Support invoice generation collections and provide any needed support

Complete pre-sale and purchasing documentation as needed

Keep stakeholders updated as to their tickets / queries

Send the auto-renewal email notification to the relevant distribution list at the required cadence

Maintain and update systems records as required

Perform other pre-sale support invoicing and payment tasks which are consistent with Auto-Renewal as required

Perform such other tasks as are consistent with the general description and in support of Sales as needed

Provide support as needed to Renewals and CSM within the Gainsight CS system

What experience are we seeking

Sales Support experience and/ or understanding of sales processes.

Business system experience - & Zuora preferred

Excellent knowledge of MS Word Excel and Outlook

Excellent written communication and influencing skills

Able to prioritize and effectively organize a changing workload

The ability to work as a part of a team and contributing by example

Flexible and Communicative

Self-motivated and enthusiastic with a passion to help Redgate achieve its goals

Whats the package

A great benefits package.
Flexible Working hours
$55000-$65000

Why join us

At Redgate we believe supporting and empowering our people is key to our success. We create an environment where you can thrive in your career and enjoy every moment of your journey with us.

Benefits include competitive salary comprehensive health coverage monthly wellbeing allowance flexible working arrangements generous paid time off employee assistance program community and social events. Find out more on our benefits page or see what our employees said on our Flexa page!

Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work with teams having the flexibility to decide which location best suits the outcomes they need to deliver.

Our diversity equity inclusion & belonging commitments

We believe diverse teams are better at solving problems and fostering a creative culture. We aim to offer a workplace where everyone feels a sense of belonging and can thrive.

Recruitment & retention: hiring and retaining diverse talent.
Authenticity & belonging: promoting inclusive language and behaviours.
Growth: supporting personal and professional development.

We support DEIB through our inclusion forum (Belong at Redgate) and regular DEIB events. Redgate is an equal opportunity employer welcoming applications from all backgrounds. If you need accommodation please let us know via our application process or email .

Learn more about our commitment to diversity on our diversity page.

While we outline the qualities we typically seek we recognise that you may possess additional attributes and skills that could make you an excellent fit for our team. We do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

Required Experience:

Redgate SoftwareRedgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle making life easier for IT leaders development and operations teams by increasing efficiency reduci...