Client Care Coordinator

Sherman Oaks, CA - USA

Hourly Salary: $ 26 - 30

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Position: Client Care Coordinator

Reporting To: Respite Manager

Work Type: Hybrid

Pay Range: $26 -$30 Hourly

POSITION SUMMARY:

The Client Care Coordinator acts as a vital liaison between Libertana and its clients ensuring high levels of customer satisfaction through professional communication effective problem-solving and reliable service coordination. This role is instrumental in managing client inquiries scheduling services maintaining accurate records and ensuring a smooth flow of information between clients and internal teams.

QUALIFICATIONS:

Associate or bachelors degree strongly preferred in health care social work gerontology sociology.
Minimum 2 years of experience in customer service administrative support or a related field.
Minimum 1-3 years of experience in healthcare senior care or home care setting.
Knowledge of elder care disability support or chronic illness management.
Strong interpersonal and communication skills.
Excellent organizational and time-management abilities.
Proficient in Microsoft Office and CRM systems.
Ability to manage multiple tasks efficiently.
Demonstrated empathy patience and a client-focused mindset.
Familiarity with HIPAA or similar confidentiality regulations.
Bilingual Spanish preferred.
Reliable transportation.
Valid Drivers license.

ESSENTIAL DUTIES AND RESPONSIBILITES:

The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.

Serve as the first point of contact for clients via phone email or in-person interactions.
Schedule and conduct in-person assessments for new clients as well as follow-up reassessments.
Educate clients on available services program policies and procedures.
Create individualized care plans based on the clients physical emotional and social needs.
Collaborate with caregivers case managers and healthcare professionals to ensure comprehensive care.
Maintain up-to-date client records in company EMR software systems.
Perform routine follow-up calls and visits as needed to ensure client satisfaction.
Communicate client needs and preferences to internal teams to ensure personalized service.
Conduct regular audits of care plans and update as needed or as clients care evolves.
Send out Bi-Annual surveys to clients and report results to team and management.
Address and resolve service-related concerns or issues when possible or escalate to management.
Ensure compliance with local regulations company policies and care standards.
Assist in generating reports and required documentation.
Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
Assist with onboarding and offboarding processes for clients.
Provide feedback or training support to caregivers based on client experience.
Participate in internal team meetings case reviews and quality improvement efforts.
Traveling/driving throughout LA San Diego Fresno County and surrounding areas.
Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

Stand sit talk hear and use of hands and fingers to operate computer telephone and keyboard on a frequent basis up to 20% of the time.
Reach stoop kneel and bend up to 20% of the time
Moderate amount of walking up to 10% of the time.
Moderate amount of driving up to 50% of the time.
Close vision requirements due to computer work on a frequent basis
Light to moderate lifting may be required up to 25lbs on a frequent basis.
Pushing and pulling up to 25lbs.

Required Experience:

Job DescriptionPosition: Client Care CoordinatorReporting To: Respite ManagerWork Type: HybridPay Range: $26 -$30 Hourly POSITION SUMMARY:The Client Care Coordinator acts as a vital liaison between Libertana and its clients ensuring high levels of customer satisfaction through professional communica...

Job Description

Position: Client Care Coordinator

Reporting To: Respite Manager

Work Type: Hybrid

Pay Range: $26 -$30 Hourly

POSITION SUMMARY:

QUALIFICATIONS:

Associate or bachelors degree strongly preferred in health care social work gerontology sociology.
Minimum 2 years of experience in customer service administrative support or a related field.
Minimum 1-3 years of experience in healthcare senior care or home care setting.
Knowledge of elder care disability support or chronic illness management.
Strong interpersonal and communication skills.
Excellent organizational and time-management abilities.
Proficient in Microsoft Office and CRM systems.
Ability to manage multiple tasks efficiently.
Demonstrated empathy patience and a client-focused mindset.
Familiarity with HIPAA or similar confidentiality regulations.
Bilingual Spanish preferred.
Reliable transportation.
Valid Drivers license.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Serve as the first point of contact for clients via phone email or in-person interactions.
Schedule and conduct in-person assessments for new clients as well as follow-up reassessments.
Educate clients on available services program policies and procedures.
Create individualized care plans based on the clients physical emotional and social needs.
Collaborate with caregivers case managers and healthcare professionals to ensure comprehensive care.
Maintain up-to-date client records in company EMR software systems.
Perform routine follow-up calls and visits as needed to ensure client satisfaction.
Communicate client needs and preferences to internal teams to ensure personalized service.
Conduct regular audits of care plans and update as needed or as clients care evolves.
Send out Bi-Annual surveys to clients and report results to team and management.
Address and resolve service-related concerns or issues when possible or escalate to management.
Ensure compliance with local regulations company policies and care standards.
Assist in generating reports and required documentation.
Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
Assist with onboarding and offboarding processes for clients.
Provide feedback or training support to caregivers based on client experience.
Participate in internal team meetings case reviews and quality improvement efforts.
Traveling/driving throughout LA San Diego Fresno County and surrounding areas.
Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

Stand sit talk hear and use of hands and fingers to operate computer telephone and keyboard on a frequent basis up to 20% of the time.
Reach stoop kneel and bend up to 20% of the time
Moderate amount of walking up to 10% of the time.
Moderate amount of driving up to 50% of the time.
Close vision requirements due to computer work on a frequent basis
Light to moderate lifting may be required up to 25lbs on a frequent basis.
Pushing and pulling up to 25lbs.

Required Experience:

Key Skills

Senior Care
Hoyer Lift
Medical office experience
Dementia Care
Home Care
Nursing
Alzheimers Care
Administrative Experience
Meal Preparation
Medication Administration
Memory Care
Tube Feeding

Apply Now

About Company

Libertana

Changing the Face of Home Health GET CARE FOR A LOVED ONE ONE FAMILY AT A TIME Quality and Compassionate Care in the Comfort of Your Home Personalized, compassionate care that enhances quality of life: that’s what we do here at Libertana. Our caring staff is dedicated to ensuring your ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click