Professional Services Network Engineer
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Professional Services Network Engineer at STEP youll deliver advanced networking solutions across multi-vendor environments. You will plan implement and support projects involving routing switching wireless and security technologies from leading manufacturers such as Extreme Networks Aruba Juniper Fortinet Palo Alto Cradlepoint and others. Youll take ownership of smaller standalone implementations and contribute to larger complex engagements under the guidance of senior engineers and architects.
Typical activities include network design assistance device configuration and staging software upgrades on-site installation system validation troubleshooting and detailed documentation following STEPs established standards. Youll work directly with customers project managers and peers to ensure projects are delivered efficiently securely and to specification representing STEPs commitment to technical excellence and exceptional service.
What Success Looks Like
- Be always a team player raising awareness of risks while supporting the teams design implementation and support of our solutions. Willing to jump in and assist with any work efforts or responsibilities as needed.
- Develop and maintain effective relationships with management customers partners and team members.
- Be part of a supportive team that develops and deploys solutions that exceeds expectations and affects improvement.
- Strive for excellence both personal and professional.
- Channel your enthusiasm to innovate educate and improve.
Core Duties and Responsibilities
This is not a network administrator role it is a Professional Services delivery role focused on planning implementing and delivering solutions that achieve real outcomes for our customers. You will:
- Deploy and configure enterprise network solutions (switching routing wireless and security) across multi-vendor environments.
- Lead smaller projects and contribute to complex implementations under senior engineering guidance.
- Perform installation configuration validation and documentation following STEPs established delivery standards.
- Troubleshoot and resolve technical issues with a root-cause mindset ensuring a positive customer experience.
- Communicate effectively with customers project managers and peers to ensure technical clarity and project alignment.
- Contribute to continuous improvement through documentation knowledge sharing and collaboration with your team.
- Travel as needed per project requirements.
- Perform other duties as assigned.
Qualifications and Skills
Were looking for engineers who are passionate about solving problems learning continuously and delivering exceptional customer experiences. Whether youre an emerging talent ready to grow or an experienced professional ready to lead we value your drive to deliver outcomes not just configurations.
Were looking for engineers who are passionate about solving problems learning continuously and delivering exceptional customer experiences. Whether youre an emerging talent ready to grow or an experienced professional ready to lead we value your drive to deliver outcomes not just configurations.
Required:
- Strong foundational understanding of networking concepts and protocols (Layers 13 VLANs VRFs dynamic routing IP addressing etc.).
- Hands-on experience with enterprise switching routing wireless or firewall technologies.
- Proven ability to deploy and troubleshoot multi-vendor network environments.
- Excellent communication and documentation skills with the ability to clearly explain complex concepts to both engineers and business users.
- Strong ownership mindset with the ability to manage multiple tasks and deliver against project timelines.
Preferred (but not required):
- Experience in Professional Services delivery or customer-facing project work.
- Familiarity with solutions from Extreme Networks Aruba Juniper Fortinet Palo Alto or Cradlepoint.
- Certifications such as CompTIA Network CCNA JNCIA or equivalent vendor certifications.
- Exposure to network design principles automation tools or monitoring/reporting platforms.
- Desire to grow into Senior Engineer or Systems Architect roles through mentorship and hands-on experience.
About STEP Professional Services
At STEP our mission is simple: to explore whats possible helping our customers use technology to solve business problems and achieve measurable outcomes. We are an award-winning IT services provider recognized for innovation integrity and a people-first approach.
At STEP our mission is simple: to explore whats possible helping our customers use technology to solve business problems and achieve measurable outcomes. We are an award-winning IT services provider recognized for innovation integrity and a people-first approach.
Our Professional Services team is at the heart of that mission. We plan and deliver next-generation networking security and cloud solutions for customers across education healthcare enterprise and public sectors. We lead with empathy operate with excellence and never stop learning.
When you join STEP youll be part of a team that is passionate empowered and committed to our customers to each other and to our shared vision of being the most trusted and innovative IT solution provider in the markets we serve.
This is a remote work from home position that requires up to 50% travel based on business needs. Ideal candidates are located in or near Greater Cincinnati/Northern Kentucky; Lexington KY; Jacksonville FL; Pittsburgh PA; or Akron OH.
This is a remote work from home position that requires up to 50% travel based on business needs. Ideal candidates are located in or near Greater Cincinnati/Northern Kentucky; Lexington KY; Jacksonville FL; Pittsburgh PA; or Akron OH.
STEP is proud to be a recipient of the Greater Cincinnati and Northern Kentucky Top Workplaces Award for a third consecutive year! Learn more about STEP and read the press release HERE.
STEP CG is an equal opportunity employer.
Required Experience:
Unclear Seniority
Key Skills
- Graphic
- Apache Tomcat
- ABAP
- Application Development
- Fiber
- Application Engineering
About Company
Put a leading IT solution provider in your corner by partnering with STEP CG. Our mission is all about doing what’s right and sharing in our clients’ successes.
