Senior DevOps Enginer

Important Information

Location: Peru

Work Mode: Remote

Job Summary

As aSenior DevOps Engineer (18250)you willbe responsible fordesigning developing andmaintaininghigh-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projectsmentoringjunior engineers and continuously improving software development practices to ensure the delivery of robust and reliable software systems.

Responsibilities and Duties

• Design implement and support scalable Genesys Cloud and CCaaS architecture for enterprise contact center environments.
  
• Monitor troubleshoot and optimize complex telephony systems including PBX IVR CTI SIP endpoints and SBCs.
  
• Lead incident problem and change management processes while collaborating with cross-functional teams and external vendors.

Qualifications and Skills

• Professional/ Advanced English skills.
• 5 yearsof experience.
• Advanced DevOps experience with CI/CD pipelines automation Infrastructure as Code and cloud platforms (preferably AWS).
  
• Strong expertise in Genesys Cloud Platform CCaaS architecture and telephony technologies including PBX IVR CTI SIP and SBC management.
  
• Experience with monitoring tools incident management workflows and troubleshooting complex distributed systems.
  
• Hands-on scripting skills for automation and deployment (Python Bash or similar).
  
• Knowledge of call recording systems outbound dialer campaigns and conversational flow design using Genesys Cloud Architect.
  
• Familiarity with AppFoundry integrations WFM tools routing strategies and omnichannel communication platforms.

AboutEncora

Encorais a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services Product Engineering & Application Modernization Data & Analytics Digital Experience & Design ServicesDevSecOps Cybersecurity Quality Engineering AI & LLM Engineering among others.

AtEncora we hire professionals based solely on their skills and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.

Required Experience:

Senior IC