Senior Functional Analyst Salesforce ( Eastern Time Zone)

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

PAR is looking for a Sr. Functional Analyst Salesforce to join our team reporting to the Director of Enterprise Application Engineering. PAR is an international fast-paced high-growth environment and our tech stack is cloud and SaaS first with a limited on-prem footprint. Our ideal candidate will be a trusted partner of our Salesforce stakeholders and will support our business users in troubleshooting persistent issues and helping them adhere to best practices within Salesforce.

The Sr. Functional Analyst Salesforce is a critical member of the team who will help maximize the value of the Salesforce platform for our business and help us adhere to best practices within Salesforce. Together with Product Management youll partner with developers QA and business stakeholders to drive user support functional configuration and the successful launch of resulting solutions. This opportunity is ideal for someone looking to grow their career and work cross functionally with a company thats growing its business on the Salesforce platform.

Position Location: Gurugram / Jaipur ( Eastern Time zone)

Reports To: Director of Enterprise Application Engineering

What Were Looking For:

Be the front line of Salesforce support partnering with the business to provide functional support troubleshooting and training

Collaborate with a geographically diverse team to resolve issues discover solutions and drive value through the Salesforce platform

Identify recurring issues to drive towards permanent solutions

Work in a scrum team with Salesforce Admins and QA to deliver value to the business

Assist Product Owner and Stakeholders creating training documents user stories and acceptance criteria

Unleash your potential: What you will be doing and owning:

How You Show Up

Exceptional communication skills with the ability to build strong relationships

Effective communicator who can coordinate escalate provide feedback and ask for help

A continuous learner innovator and collaborator who thrives on helping people achieve more than they thought possible together we win as a team!

Must Have

Certified Salesforce Administrator & Certified Sales Cloud Consultant

10 years of experience in Sales Sales Ops or Service related roles with 5 of those years working as a Salesforce Admin / Functional Analyst

2 years of production support experience

Proven understanding of Sales Cloud and Service Cloud including automations such as flows

Experience supporting a quoting platform (Deal Hub CPQ RevCloud etc.)

Nice to Have

Experience working in a SaaS technology company or similar fast-paced high-growth environment

Experience with Experience Portals and Salesforce Partner Relationship Management

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)

Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

Senior IC