Call Center Representative
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
At Eagle Bend Manufacturing our Virtual Call Center Representatives play a crucial role in providing excellent customer service and support. You will be the first point of contact for our customers assisting them with inquiries and ensuring a seamless experience.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information about products and services offered by Eagle Bend Manufacturing.
- Resolve customer complaints and issues efficiently.
- Document and update customer records with detailed notes.
- Collaborate with team members to improve customer service and satisfaction.
- Meet and exceed call center performance metrics and targets.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Proficient in using computer systems and software applications.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
