Director of Returns Logistics
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Job Location:
Las Vegas, NV - USA
Yearly Salary:
$ 160000 - 190000
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
WHY JOIN ALO
Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
Alo is seeking a strategic and operationally minded Director of Returns Logisticsto lead and evolve our returns management function. This role will be responsible for overseeing all aspects of domestic returns partnering closely with our third-party logistics (3PL) provider to ensure a seamless efficient and customer-centric returns experience. The ideal candidate will bring deep expertise in reverse logistics process optimization and inventory recovery with a strong focus on speed accuracy and maximizing resale opportunities.
RESPONSIBILITIES
- Lead the end-to-end returns process for domestic operations ensuring timely and accurate handling of returned merchandise.
- Partner with Alos 3PL provider to manage daily returns operations drive performance and implement best-in-class practices.
- Develop and continuously refine classification codes for returned items to improve accuracy traceability and decision-making.
- Oversee inspection protocols to determine item condition and disposition (re-sellable damaged or salvage).
- Implement scalable processes and SOPs to accelerate return turnaround time and maximize resale potential.
- Collaborate cross-functionally with Customer Experience Planning and Inventory teams to align returns strategy with business goals.
- Monitor and report on key performance indicators (KPIs) related to returns volume processing time recovery rate and customer satisfaction.
- Identify and lead initiatives to reduce return rates and improve product lifecycle management.
- Ensure compliance with quality safety and regulatory standards throughout the returns process.
- Support seasonal and promotional planning to ensure returns readiness during peak periods.
QUALIFICATIONS
- 8 years of experience in warehouse fulfillment or reverse logistics operations with at least 3 years in a leadership role.
- Proven experience managing 3PL relationships and driving operational excellence.
- Strong analytical skills with a data-driven approach to process improvement.
- Deep understanding of product inspection classification and inventory recovery strategies.
- Excellent communication and cross-functional collaboration skills.
- Ability to thrive in a fast-paced evolving environment with a proactive and solution-oriented mindset.
- Ability to travel up to 50%.
- Experience in fashion apparel or consumer goods industries.
- Familiarity with WMS systems and returns management platforms.
- Lean Six Sigma or similar process improvement certification.
- Knowledge of sustainability practices related to returns and product lifecycle.
The base salary range for this position is $160000 -$190000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include performance bonuses long term incentives a PTO policy and many other progressive benefits.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Shop the best yoga wear & accessories for yoga and working out. Wear-tested by yogis for the best fit. Shop celeb-approved yoga pants, workout tights, leggings, capris & lounge for women & men at aloyoga.com.
