Service Planner

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Suspending Service Requests(SR) for Customer Engineers(CE)
Checking Parts against SR needs
Part Ordering Proactive and at CE Request
Parts processing Transition in progress
Parts Transferring
SR Reassignments
ETA Changing/Adjustment
Completing SRs for CEs
SR Cancellation
Changing Territory Assignment of SRs
Documenting in Public Notes all actions taken on SR
Guard Ordering/Confirming/Escalating
Phone Call Answering/Making
E-mail Communication with all NCR Services and Services Enablement Departments
Lync/Skype communication with all NCR Services and Services Enablement Departments
Providing updates to all inquiries/escalations/directions
Regular and timely review of Territory needs and developments
Premium Freight oversight
Utilization Intelligence (Labor Parts and Freight)
Escalation Suppression
Out of Process solutions for Aged calls
Closed Loop feedback to Enablement Orgs.
Identify improvement opportunities
Incumbent is responsible to attend all company mandated/recommended training courses.
Supports the territory of Italy
Perform other corresponding duties and tasks in accordance with his qualifications as directed by Employer

Ideal candidate should have:

-Fluent in English

-Computer Literacy

-Proficient with Microsoft tools such as Excel and Word

#Li-GB2 #Li-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR AtleosNCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Suspending Service Requests...

About NCR Atleos