ILUS Sr Manager Resident System Support
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Job Location:
Bolingbrook, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
About Us
Daifuku is the nations leading independent provider of intelligent material handling systems. With hundreds of engineers inhouse the company designs manufactures integrates and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems voice and lightdirected order fulfillment equipment controls and software robotics mezzanines and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions we want to hear from you.
Position Summary
Responsible for customer relationship management and sales of RSS contracts. Operationally oversees and
directs all Resident System Support locations and managers providing operational assistance support and
guidance. Responsibilities include achieving excellent safety results strong customer and employee satisfaction
while maintaining quality standards and meeting operational and financial goals.
Responsibilities
- Oversee the customer relationship and satisfaction of RSS sites accountable for the sales and
- estimation of new and renewal contracts.
- Oversees the Resident System Support Managers including financial and technical activities of
- Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
- Plans develops and implements systems and procedures to ensure operating quality preventive maintenance programs environmental compliance and safety of assigned sites.
- Facilitates technical and safety training and other professional development for staff.
- Develops and implements business plans.
- Participates in emergency calls coordinate action plans and assist with the closing out of extended Client Care tickets.
- Maintains client relationships and takes ownership of the end-to-end customer service experience.
- Plans develops and implements systems and procedures to ensure the operating quality preventive maintenance programs environmental compliance and safety of assigned sites.
- Develops Site Supervisors and managers to ensure proper management of employees and issues.
- Follows Daifuku Safety program policies and procedures.
Qualifications
- Bachelors degree in Manufacturing field and computer science related field or equivalent experience
- 5 years experience in service provision adhering to contract terms
- Minimum of 3 years of experience with managing a team in a manufacturing environment
- Experience with CMMS programs
- Advanced knowledge of fulfilment centers or distribution warehouses and conveyor systems
- Strong leadership skills with ability to lead manage coach and train all levels of employees
- Ability to interface with internal and external customers vendors and executive management
- Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
- Knowledge of automated conveyor systems and controls electrical and electronic principles and blueprints and electrical schematics
- Knowledge of budgets and accounting principles
- Knowledge of safety programs
- Ability to learn new technologies
- Proficient computer skills including MS Office
- Strong customer service orientation
- Self-motivated and detail-oriented
- Project management skills
- Ability to manage multiple deadlines
- Team orientation
Required Experience:
Manager
Key Skills
- EMR Systems
- Senior Care
- Developmental Disabilities Experience
- MDS
- Yardi
- Computer Literacy
- Fair Housing Regulations
- Maintenance
- LIHTC
- Document Management Systems
- Property Management
- Supervising Experience
About Company
Daifuku-Wynright designs, manufactures, and installs technology that empowers modern manufacturers and material handling innovators to move product safer, faster, and more affordably.
