Customer Success Manager International Markets

Build with us

Businesses deserve better from finance. Less friction more freedom. Since 2004 Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today more than 250000 companies trust our all-in-one platform to get paid manage money and grow on their terms. Simple scalable and built with real businesses in mind.

Were one of Europes fastest-growing fintechs with 900 Mollies across 12 locations. Our people make this growth possible. We move fast build with purpose and care deeply about our customers. Whether youre solving problems building market-leading products or exploring how AI can make work smarter youll have the freedom to create and the trust to deliver.

If youre ready to grow shape the future of fintech and join an ambitious high-performing team this is the place for you.

Your impact

We are looking for a strong customer-centric individual with a strategic and entrepreneurial mindset to help drive Mollies customer growth and retention across International Markets. As a Customer Success Manager you will play a critical role in managing and expanding relationships with our most important customersfrom scaling businesses to established mid-market and large enterprises.

Youll act as a trusted payments advisor helping C-level executives and key decision makers unlock the full potential of Mollies products. By building long-term trusted relationships you will ensure the success satisfaction and loyalty of your book of business. This requires a commercial mindset to identify growth opportunities a technical ability to guide digital transformation and the organizational skills to manage complex account health and renewals. Your ability to deliver a world-class experience and share customer feedback internally will have a direct impact on our product and broader commercial success.

What youll ship

• Consistently meet 12-month rolling net revenue and activity targets for your book of business.

• Build and maintain a happy healthy and consistently growing portfolio of key customer accounts.

• Lead retention and advocacy by delivering proactive support managing account health and executing successful contract renewals.

• Partner with Sales and Technical Account Managers to develop and execute on growth opportunities driving business expansion and commercial value.

• Champion the customers voice internally sharing product and user experience feedback to drive continuous improvement.

• Actively support or take ownership of initiatives and special projects that move the Customer Success organization forward.

What youll bring

• Native fluency in Italian is essential to serve the local market; additional Southern European languages (e.g. Spanish Portuguese) are a plus.

• 3 years of experience in client-facing roles managing enterprise or complex accounts ideally within SaaS or the payments ecosystem.

• Proven commercial mindset with a track record of building customer relationships that directly drive measurable retention and revenue growth.

• Solid business acumen and the ability to understand a clients goals perform strategic business reviews and align them with Mollies solutions.

• Confident executive presence and strong communication skills to lead technical conversations and influence C-level stakeholders on product value.

• Skilled in complex project management prioritizing multiple high-priority accounts and proficiently using CRM for account management and engagement tracking.

Grow your way

At Mollie growth is personal. We believe everyone should have the chance to develop their skills explore new challenges and shape their career on their own terms.

Youll get regular feedback and performance reviews to support your development with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves and we actively hire from within to help you take the next step. The opportunity to develop people management skills is also at the sole discretion of the hiring manager and CS leadership team based on business needs.

No matter if youre aiming for promotion exploring a different career path or building new skills youll be supported with the tools trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If youre excited by the idea of building whats next for yourself and for thousands of businesses across Europe wed love to hear from you. Apply with your CV (in English) using the form below.

Want a peek behind the scenes Check out what life at Mollie is really like.

AI at Mollie

We believe in Always Be Shipping and AI brings that philosophy to life across every team every role every day

AI is core to how we build. It helps us move faster simplify work and make smarter decisions creating real impact for the businesses we serve. Were looking for people who are excited to use AI to shape the future of finance with us.

Would you like me to provide a summary of the roles key organizational details such as location and reporting structure

Required Experience:

Manager